About the Role
Montana Internet is seeking a Customer Support Advocate to join our team, with a primary focus on technical support and troubleshooting.
In this role, you’ll be the first point of contact for customers experiencing internet or network-related issues. You’ll guide them through solutions, resolve connectivity problems, and ensure every interaction leaves them feeling confident and supported.
This position is ideal for someone who is tech-savvy, curious, and enjoys solving problems, while also delivering a high-quality customer experience. While the role includes some billing and service-related support, the core focus is helping customers get connected and stay connected.
What You’ll Do
What We’re Looking For
Why Join Montana Internet?
We’re a mission-driven company focused on delivering the best customer experience possible. Our team values:
You’ll receive hands-on training and real-world technical experience, with opportunities to grow your skills in networking and support.
Schedule & Compensation
We offer consistent, set shift options:
Shift Option 1: 8:00 AM – 5:00 PM (Monday–Friday)
Shift Option 2: 10:00 AM – 7:00 PM (Tuesday–Saturday)
Pay: Depending on Experience
Benefits
Work Environment
This is an in-office position based in Helena, MT.
Equal Opportunity Employer
Montana Internet is committed to creating a diverse and inclusive workplace. We make hiring decisions based on qualifications, merit, and business needs.