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Position Summary:
This position is responsible for the preparation of credit files for Credit Executive review and approval. This includes obtaining required credit reports using multiple systems and software applications, calling other casinos, banks, and extensive interaction with our guests in person and by telephone or email.
Primary Duties and Responsibilities: includes but not limited to:
- Processes new credit applications received via telephone, email, the Mohegan Sun website or in person
- Creates a Momentum Account for the credit application process
- Verifies the customer’s identification and secures their signature and credit authorization to obtain necessary credit reports
- Requests, verifies, and documents the gaming, bank, and credit bureau reports and obtains verification of the customers residence address
- Converts reports and records into a PDF format to be indexed into a record storage software application for future reference
- Initiates conference calls with our guests and their bank to verify the guest’s bank account information
- Notifies Supervisor of critical information on gaming, bank, and credit bureau reports to ensure good credit decisions
- Greets guest in a warm and sincere manner and provides outstanding guest service
- Addresses all guest concerns in a timely manner
- Answers Casino Credit telephones within three rings
Secondary Duties and Responsibilities:
- Prints Momentum cards for guests
- Assists guests in obtaining win/loss statements
- Provides credit information to other inquiring Casino Credit departments
- Assists Cashiering Operations in scanning customer identification and Front Money applications
- Completes additional assigned duties as available such reconciling monthly invoices for credit and bank reports
Minimum Education and Qualifications:
- High School Diploma or equivalent
- Previous credit or casino accounting experience or at least one year of general office experience
- Excellent computer skills in Word, PDF, Outlook, and Excel
Competencies: Incumbent will master the following competencies while in this position:
- Excellent written, communication, and organizational skills
- Ability to multi-task under demanding situations
- Extensive guest interaction both in person and via telephone or email
- Experience in multiple software applications to facilitate the credit process
Training Requirements:
- Must complete and pass the Credit Representative Certification Program
- Knowledge of ACSC, Datamagine, Central Credit, NCC, Equifax, Experian, and SharePoint
Physical Demands and Work Environment:
- Must be able to work in a fast-paced environment and be able to handle stressful situations in a calm manner
- Must be able to stand or sit for extended periods of time
- Must be able to work various shifts, including weekends and holidays, as needed
- Must be able to provide excellent guest service while interacting with the guest
- Must be able to work at a front window to assist guests as necessary
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary
Work Shift:
Regular
Knock, knock. Hear that sound? That's opportunity!
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
