Join the Team Modernizing Medicine
At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.
A Culture of Excellence
When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:
Consistently ranked as a Top Place to Work
2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”
2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
Florida Venture Forum: Venture-Backed Company of the Year
We are growing fast, thinking big, and we are just getting started.
Ready to modernize medicine with us?
Job Description Summary:
ModMed is hiring a Manager, Customer Success to join our positive, passionate, and high-performing Customer Success team focused on our Otolaryngology & Ophthalmic clinical solutions. The Manager is responsible for a team of Customer Success Managers (CSMs) who are focused on driving adoption, mitigating risk, and identifying upsell opportunities while providing a world-class customer experience. This is an exciting opportunity to partner with leadership to establish strategic plans and objectives that deliver against specific KPIs for the customers of our verticals within a fast-paced Healthcare IT company that is truly Modernizing Medicine!
Your Role:
Design and execute strategies to optimize the customer success journey.
Drive outcomes aimed at reducing churn, increasing revenue, and optimizing customer experience.
Work collaboratively with other teams and departments across the organization to deliver efficiencies in processes and procedures.
Manage KPIs, milestones, and long-term goals supportive of the overall company objectives for revenue, growth, and retention.
Ensure that we are accurately forecasting at-risk customers.
Mentor and coach individual team members to achieve daily success, reach career development goals, and reduce time to proficiency.
Work with Operational teams to plan, staff, and budget resources for our Customer Success team.
Inspire customer-centricity across Modernizing Medicine.
Collaborate and partner throughout the organization to represent customer needs and optimize the customer journey.
Work with client teams to identify and mitigate risks and ensure 100% customer satisfaction.
Skills & Requirements:
Bachelor's Degree required.
2-3 years of experience leading a Customer Success team at a SaaS company or equivalent combination of experience and education
Understanding of basic SaaS and value drivers in recurring revenue business models.
Create and enforce a culture of accountability to drive client outcomes within customer success.
Strong empathy for customers with the drive to impact revenue and growth.
Enthusiastic and creative leader with the ability to inspire and motivate others.
Modify and evolve onboarding and training programs to develop staff competencies.
Excellent communication skills both written and verbal, strong public speaking skills are a plus.
Working knowledge of Salesforce and/or Gainsight is a plus.
Motivated - we are a growing and ever-changing organization that is transforming how healthcare information is created, consumed and utilized to increase practice efficiency and improve patient outcomes.
ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
United States
PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.