The Server Assistant at Sorelle, is responsible for overseeing table maintenance, maintaining the flow of service, and assisting the servers in the dining room. Duties include: clearing food & utensils from tables, resetting, bread & water service, monitoring guest satisfaction, and assisting the kitchen in expediting the service process. Must be pleasant, conscientious, and professional with excellent knowledge of food and alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, ensure smooth service operations, and provide quality service.
ESSENTIAL JOB FUNCTIONS:
Understand and perform job duties to the expectations of Sorelle and the restaurant Service, Food, Beverage, and Wine manuals.
Perform all side work applicable to assigned station.
Participate in Pre-Shift meetings and learn new menu items.
Welcome all guests and ensure guests receive responsive, professional, and gracious service at all times.
Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
Liaise with server to ensure communication at all times about wants and needs of guests.
Busses tables.
Sets tables.
Stocks stations.
Performs Bread service.
Serves and refills water.
Prepares and serves coffee and tea.
Maintains the cleanliness of the dining room.
Stocks and organizes linen.
Polishes china, glass and silverware.
Maintain a clean, safe environment all times in the Dining Room and all service stations.
Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the restaurant employees and guests.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the restaurant.
Perform set up duties as requested to include side stations, storage areas and food staging area.
Perform general cleaning tasks utilizing cleaning to adhere to health and safety standards.
Fold napkins for meal periods to maintain an adequate supply.
Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
Operates as a member of the team, helping others and requesting help as needed.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities.
Must be able to speak and understand the primary language(s) used in the workplace.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must have complete knowledge of and use the service guidelines outlined in the Server Assistant Manual.
Further duties not currently listed in this outline may be added at the manager’s discretion.
REQUIRED QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum 1-2 years of fine dining service experience.
Knowledge of service and food and beverage, and thorough knowledge of fine dining, service procedures and functions.
Cleanliness, organization and the ability to work well in a team situation are crucial to this position.
Food and wine knowledge a plus.
Must be minimum age to serve alcohol.
High school or equivalent education required.
Applicants must possess a strong dedication toward learning, and motivation to progress in a fine dining environment.
Possess excellent basic math skills and have the ability to operate a cash register POS system and Microsoft based computer systems.
BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.