The primary role of the Floor Supervisor will be to lead on guest floors of the hotel during the daily hotel operations. They are responsible for the successful cleaning and inspection of guest rooms, hallways, and elevator landing. The Floor Supervisor is responsible for the upkeep of the property through the leadership of the team.
DUTIES & RESPONSIBILITIES:
Train, coach, and supervise all Housekeeping Employees
Inspects the work of Room Attendants and Housepersons
Responsible for the upkeep, cleanliness, and maintenance of their daily assigned area
Monitor the daily progress of Room Attendants
Ensure that Room Attendants are carrying out their duties effectively and efficiently and will deliver coaching and feedback when work is deficient.
Release rooms for sale when inspections are complete.
Ensure guests' requests and needs are met prior to arrival and during their stay.
Uphold and model the benchmark standards.
Enter tickets and work requests for any deficiencies in their work area and follow up to ensure that they have been corrected.
Supportive Functions and Responsibilities
Maintains clean and organized work area, including storage areas.
High attention to detail
Expedite all guest requests as quickly as possible and notify management if any guest service is affected.
Willingness to assist in any role to achieve the daily goals.
Assisting in maintaining high morale in the department by displaying a positive attitude
Report any safety, security, or maintenance problems immediately.
REQUIRED SKILLS & EXPERIENCE:
Ability to work on your feet for long periods of time.
Works well independently and in a team environment.
Excellent communication skills – oral and written.
Excellent guest service skills.
Ability to work harmoniously and professionally with colleagues and supervisors.
Able to work a flexible schedule, including weekends and holidays.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:
Must be able to lift equipment, supplies, etc. of at least 30 pounds.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
The role may require extended periods of time on your feet, especially during peak hotel hours or events.
Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
Good hearing is necessary for effective communication with colleagues, guests.
BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.