Director, eCommerce Operations & Fulfillment Strategy

Governance, Risk & Incident Management

• Serve as the executive escalation point for major eCommerce disruptions, including system outages, carrier failures, and missed shipments.
• Own communication standards for eCommerce and Masters-related incidents, ensuring timely, accurate, and consistent updates to Sales, Leadership, and Customers.
• Establish cross-functional governance to address recurring operational failure themes, drive corrective actions, and prevent recurrence.
• Provide executive sponsorship for inventory risk discussions and strategic programs, ensuring operational impacts are understood and mitigated within fulfillment models.

Compliance & Regulatory Oversight

• Provide executive oversight for DSCSA, audit readiness, and regulatory compliance impacting eCommerce, Masters, Northstar, and Specialty channels.
• Establish accountability for enterprise-wide resolution of recurring DSCSA, serialization, receiving, and data integrity issues affecting order release or shipment execution.
• Partner with Compliance, Quality, and Supply Chain leadership to ensure Hazmat and regulatory requirements are clearly interpreted, communicated, and operationalized across distribution centers.

Leadership & Cross-Functional Collaboration

• Lead and develop the eCommerce operations management structure, including inventory and transportation leadership roles.
• Partner with Sales, Marketing, Supply Chain, IT, Engineering, and Product teams to align capacity, execution, and customer commitments.
• Influence senior leadership through clear performance reporting, KPI insights, and operational risk visibility.

Job Qualifications

• Bachelor's degree in Business, Marketing, Computer Science, or a related field; Master's degree preferred.
• 10+ years of progressive experience in eCommerce leadership roles, preferably within a large, complex organization or B2B environment.
• Proven track record of developing and executing successful eCommerce strategies that drive significant revenue growth and improve customer experience.
• Strong understanding of eCommerce platforms (e.g., Salesforce Commerce Cloud, Adobe Commerce), digital marketing channels, web analytics, and SEO/SEM best practices.
• Experience leading and developing high-performing teams.
• Excellent analytical, problem-solving, and decision-making skills with a data-driven approach.
• Exceptional communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Solid understanding of supply chain logistics and fulfillment processes in an eCommerce context.
• Experience in the healthcare industry or with highly regulated products is a significant plus.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$108,300 - $180,500

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McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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