Senior Client Service Representative

Marsh McLennan

Orland Park, Illinois, United States, Schaumburg, Illinois, United States, Chicago, Illinois, United States

$41,200 - $76,800 USD per year plus performance-based incentives.

Flexible HoursComprehensive HealthcareRetirement MatchingEquity / Stock OptionsPerformance BonusLearning & Development BudgetMentorship ProgramCollaborative

Senior Client Service Representative

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Senior Client Service Representative at Horton, a Marsh business.

Marsh provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

What You Do

Execution of Client Service

Support Account Managers, Producers, Account Executives, and other internal department members to flawlessly execute MMA Midwest service strategy for each client, designed to create measurable value and efficiencies in their businesses
Processes plan changes, as needed or requested by the client, checking for consistency and documenting in the appropriate system
Builds personalized client relationships through demonstrated understanding of the service plan and multiple channels of communication such as phone, email and in-person meetings
Leverages insurance knowledge and communication skills to explain coverage terms, program updates, and other items to clients as needed
Works with internal departments to ensure cohesiveness and timeliness of service execution
Manages time effectively to prioritize workload, client service requests and service parameters on business process

Client Relationship Management

Collaborates with Supervisor and Client Service Director to increase efficiencies by offering and/or implementing new workflow suggestions
Provides ongoing support to mentor other Client Service Representatives through training on specific technical tasks, explaining coverage and offering direction to resolving unique client situations

Data and Process Integrity

Consistently follows client service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution
Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondence

Senior Client Service Representative

Marsh McLennan

Orland Park, Illinois, United States, Schaumburg, Illinois, United States, Chicago, Illinois, United States

$41,200 - $76,800 USD per year plus performance-based incentives.

Flexible HoursComprehensive HealthcareRetirement MatchingEquity / Stock OptionsPerformance BonusLearning & Development BudgetMentorship ProgramCollaborative

What You Do

Execution of Client Service

Support Account Managers, Producers, Account Executives, and other internal department members to flawlessly execute MMA Midwest service strategy for each client, designed to create measurable value and efficiencies in their businesses

Processes plan changes, as needed or requested by the client, checking for consistency and documenting in the appropriate system

Builds personalized client relationships through demonstrated understanding of the service plan and multiple channels of communication such as phone, email and in-person meetings

Leverages insurance knowledge and communication skills to explain coverage terms, program updates, and other items to clients as needed

Works with internal departments to ensure cohesiveness and timeliness of service execution

Manages time effectively to prioritize workload, client service requests and service parameters on business process

Client Relationship Management

Collaborates with Supervisor and Client Service Director to increase efficiencies by offering and/or implementing new workflow suggestions

Provides ongoing support to mentor other Client Service Representatives through training on specific technical tasks, explaining coverage and offering direction to resolving unique client situations

Data and Process Integrity

Consistently follows client service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution

Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondence

Senior Client Service Representative

What You Do

Senior Client Service Representative

What You Do

Your Education and Experience

Marsh McLennan

Marsh McLennan

Benefits

Marsh McLennan