About Us:
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Summary:
The Quality Control Manager is responsible for overseeing delivery and logistics quality standards while serving as the primary liaison between Haulers, Delivery Teams, Flatbed Drivers, the Call Center, and Local Client Management Teams. This role ensures operational compliance through regular on-site presence, vendor relationship management, and oversight of hauler recruitment, processing, and performance. The Quality Control Manager monitors shipping discrepancies, damaged goods, and in-home damage claims to ensure timely resolution and a high level of customer satisfaction. Additionally, this role maintains monthly operational reports, analyzes performance metrics and customer service scores, and applies strong analytical, mathematical, and problem-solving skills to drive continuous improvement and service excellence.
Essential Functions:
Responsible for coordinating flow for communication between Haulers/Delivery, Teams/Flatbed Drivers, Call Center, and Local Client Management Teams
Provides on-site presence on a daily, weekly, or bi-weekly basis to ensure Haulers/Delivery
Oversees recruiting, processing, and performance of Haulers
Develops and maintains relations with vendors
Ensures follow-up on shipping discrepancies, damaged goods, and in-home damage claims
Interfaces with end customers to ensure effective in-home delivery for customers
Maintains monthly operation reports that include statistics and customer service scores
Other duties as assigned
Skills & Competencies:
Strong written and verbal communication skills
Excellent mathematical skills, with the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to analyze technical and scientific journals as they pertain to the business and market
Strong problem-solving and reasoning abilities to deal with a variety of problems and come up with creative solutions
Company Benefits:
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range:
*$60,000.00 - $75,000.00 **
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
#INDEED
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.