Dealership:

L0280 Honolulu Ford

Honolulu Ford - Hawaii

Assistant Service Manager

Take your career to the next level with a member of the Lithia Motors family, a Fortune 300 company!

If you have a proven ability to lead winning teams and are interested in joining one of the largest and fastest growing automotive groups in the country, we want to talk to you!

The Assistant Service Manager assists the Service Manager in directing the activities of all service related staff ensuring exceptional customer service, and the attainment of Lithia’s performance targets. This individual assists in the hiring, training, and development of all Service Department personnel. The Assistant Service Manager serves as the liaison between the store and Lithia Home Office Fixed Operations, ensuring compliance to all company policies and procedures.

What You'll Do

• Service Staff Recruiting, Training and Development
• Staff department to optimize customer opportunities and productivity.
• Train Service Advisors daily using role-play, evaluation checklists and quizzes to ensure they are well versed in the service process.
• Ensure technical staff is properly trained and have the breadth of experience necessary to cover customer needs.
• Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching, and mentoring.
• Customer Engagement
• Resolve customer requests, questions, and concerns in a professional, friendly, and prompt manner.
• Inspect repair orders daily for legibility, accuracy, and legality.
• Ensure that all manufacturer policies and procedures are followed.
• Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.
• Read, understand, and take action on MIS to generate maximum revenue and control expenses.
• Inspect and maintain the cleanliness, organization, and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.
• Administrative Functions
• Hold daily and monthly staff meetings as required covering key information.
• Serve as liaison between the store and Lithia Home Office Fixed Operations. Receive, communicate, and hold staff accountable to policy and procedure requirements and updates.