Supervisor Job Description
We believe that clothes — and how you make them — can make a difference.
Since 1853, we’ve been obsessed with innovation to meet people’s needs. We invented the first blue jean. And we reinvented khaki pants. We pioneered labor and environmental guidelines for our manufacturing partners. And we work to build sustainability into everything we do.
A company doesn’t last 160 years by standing still. It endures by reinventing itself, striving to delight its consumers, winning in the marketplace, and by remaining true to its values.
We employ more than 17,000 people around the world – supporting great brands, including Levi’s®, Dockers® and Denizen®. Our employees are committed to innovation, creativity and collaboration. Put simply, if you’re looking for a new opportunity, this is a great place to grow your career.
We are looking for a Store Supervisor who will bring innovation, creativity and spunk to our team. It is important to us this person has the energy and desire to help bring our fashion to the future while maintaining the integrity of our brand’s past. This person is also someone who is capable of driving success even with a wide range of diverse responsibilities anywhere between bee keeping and wizard training. Ideally this person is someone who can twirl flaming batons with their eyes closed, while hopping on a pogo stick, without neglecting style. If you are this person we would love to get to know you and we can certainly assure you that your talents will never be overlooked.
Supports Store Management in attaining Levi’s® Store Iconic status by contributing to the successful implementation of strategies and operational excellence that ensure brand equity, customer satisfaction and financial growth. The supervisor is responsible for Stylist duties as well assuming responsibility for the store in the absence of a manager. The Supervisor relies on instructions and pre-established guidelines to perform the functions of the job.
Key Metrics:
Contributes to stores financial growth through driving sales, managing expenses and implementing plans for increased profitability.
Is accountable for ensuring all operational standards are achieved.
Assists in the training and retention of a store staff that model LS&CO selling practices, deliver authentic customer service and meet sales goals.
Executes flawless store visual presentation by maintaining visual and store housekeeping standards.
Key Responsibilities
Sales
Drives profitable sales by meeting or exceeding established sales and performance goals.
Demonstrates excellent product knowledge and trains others to do the same.
Contributes to expense control by managing controllable expenses and following all loss prevention programs.
Assists in executing floor changes, sales and promotional events timely and effectively for maximum financial results.
People
Participates in training process for new hires on LS&CO culture, product knowledge, selling practices and other associate responsibilities.
Identifies developmental opportunities in staff and partners with management to accomplish improvements.
Contributes to a positive work environment that encourages retention and talent.
Informs management of employee relations issues that need to be addressed.
Supervises store team in the absence of another member of management.
Operational Excellence
Performs operational procedures to support efficient store operation and drive sales.
Ensures required store tasks are completed timely and effectively by personally contributing and giving direction to other team members when necessary.
Assists in ensuring sound inventory management through following established receiving and sending merchandise process, completing all required paperwork and following all price change and ticketing procedures.
Participates in physical inventory preparation and counts.
Prevents loss by following established policies and procedures, educating others on the same.
Provides operational and loss prevention training as necessary
Merchandising
Executes store visual standards in accordance with visual merchandising direction, resulting in flawless product presentation and housekeeping standards.
Makes recommendations about visual merchandising direction based on the lay out and needs of the store.
Maintains appropriate levels of product on the sales floor by contributing to and ensuring floor replenishment.
-Lead merchandising team to reliably accomplish productivity goals and completion of RFID-enabled inventory management processes by operating the company tools and resources
-Hold merchandising team accountable to RFID-enabled inventory management processes, effectively leading the team through change, ensuring adherence to best practices, and actively coaching the team for maximum productivity.
Customer Experience
Creates a high energy, compelling store experience for customers by engaging customers and modeling appropriate customer service behaviors to other associates.
Models behaviors and holds self and the team accountable to the LS&CO sales standards of “Connect, Consult and Close.”
Participates in training associates on product knowledge to make them product experts who can effectively serve customer’s needs.
Job Requirements
Education and/or Experience
Physical Requirements
Schedule Requirements
Exhibits the following characteristics:
The Company's policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any protected classes. The Company has established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment.
The expected starting wage range for this role in California is $17.20 - $35.54. We may ultimately pay more or less than the posted range based on several factors. The amount a particular employee will earn within the wage range will be based on several factors including, but limited to, relevant education, qualifications, experience, skills, seniority, store location, performance, shift, travel requirements, sales or revenue-based metrics, and business needs.
Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes competitive pay, incentive plans, and a wide array of benefits designed to help you, and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role; details relating to a specific role will be made available upon request.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits or other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Life-Enhancing Perks:
Full-Time Employees:
Unwind & Recharge: 3 weeks of paid time off for the first year, growing to 4+ weeks thereafter.
Health & Wellness: Immediate medical, dental, and vision coverage. Free Medical Premiums w/Live.
Full-Time & Part-Time Employees:
Make a Difference: Paid volunteer hours & charity donation matching up to $2000/year.
Live in Levi's: 50% employee discount.
Retire Sooner: 125% match on your 401k, up to 6%! That's getting $1.25 for each $1 you put in. Free $$$.
Level Up: Grow here, don’t just work somewhere. Explore advanced opportunities at Levi's, Dockers & Beyond Yoga.
LOCATION
Milpitas, CA, USA
FULL TIME/PART TIME
Part time
COMPENSATION
The pay range for this role is from the higher of the required minimum wage based on local, state, or federal requirements or $23.80 - $39.65 per hour, varying with experience and qualifications.
Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or vmental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment or discrimination of applicants or employees on the basis of any protected classes. We have established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment. We may ultimately pay more or less than the posted range based on several factors. However, LS&Co pays at least the local, state or federal minimum wage, whichever is higher. The amount a particular employee will earn within the wage range will be based on several factors including, but limited to, relevant education, qualifications, experience, skills, seniority, store location, performance, shift, travel requirements, sales or revenue-based metrics, and business needs (LS&Co.) offers a total rewards package that includes competitive pay, incentive plans, and a wide array of benefits designed to help you, and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. These benefits include paid leave, life and disability insurance, 401(k) match and health care benefits for eligible employees. The amount and availability of any bonus, benefits or other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.