Patient Care Specialist

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
Ensures and provides patient care and serves as a responsible and accountable clinical expert, role model, educator, and resource who facilitates the professional development of staff and evidence-based quality care. Collaborates with the unit leadership team to ensure competent staff performance to promote quality patient outcomes and meeting of regulatory guidelines. Assists in maintaining a safe work environment and maintains clinical and professional competency as appropriate to the population of patients served. Disseminates to staff all relevant information and education obtained from committees and monthly Patient Care Specialist meeting in timely manner to ensure adoption of current practices.

Job Duties

• Participates with unit leadership team and the Department of Education to ensure educational needs of staff are met including, but not limited to, orientation, nurse residency, ongoing competency assessment, use of electronic learning system and electronic medical record, continuing education, performance improvement, and professional development.
• Provides clinical, consultative, technical, and informational services to clinical staff, patients, and families demonstrating knowledge in identification and resolution of patient care or other problems.
• Participates in all phases of the performance improvement process including organizational unit-based patient satisfaction goals.
• Assists in the development and implementation of evidence-based policies/procedures/protocols/standards designed to facilitate improved care practices and to promote positive patient outcomes. Mentors nurse resident EBP projects and facilitates dissemination as appropriate.