LAN Gaming Associate
POSITION: LAN Gaming Associate
DEPARTMENT: Esports and LAN Gaming
REPORTS TO: LAN Center Manager & LAN Center Supervisor
FLSA STATUS: Part-time Hourly, Non-Exempt
SUMMARY
In this role, you will be responsible for operating and maintaining a 50 PC LAN Center. Standard tasks will include performing cashless sales, greeting and servicing customer needs, troubleshooting PC’s, updating games, and thorough cleaning of desks/chairs/peripherals. Additional tasks may be assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Operate the LAN Gaming Center; to include technology troubleshooting, daily operations, and customer interactions
- Work with the Esports and LAN Gaming department to help setup and run esports related events and tournaments
- Must be able to work cashless sales terminal
- Additional tasks may be assigned
Qualifications
- Strategic and critical thinker who is dynamic, forward-thinking, analytical, and extremely well organized
- Excellent service & communication skills
- Must pass background and credit check
- Must be 18 years old
- Must be TABC certified
EDUCATION AND/OR EXPERIENCE
- Customer service experience required
- Knowledge of PC hardware required
- High school diploma or general education degree (GED) preferred
- Experience in running gaming related events preferred
- Experience in troubleshooting PC’s preferred
SKILLS AND ABILITIES
- Ability to work nights, weekends and holidays
- Ability to work in a team
- Positive attitude and neat appearance
- English preferred as primary language, but not required
- Knowledge of games and gaming platforms, and able to assist users with any issues
- Ability to keep 50+ systems operating while maintaining proper cleanliness
- Additional tasks may be assigned
PHYSICAL DEMANDS
- Ability to stand and walk for entire length of shift
- Ability to lift and carry supplies and equipment up to 60 pounds and place items on high and low shelves
