Job Description
The Operations Systems Coordinator is responsible for supporting the property management software platforms utilized by Landmark Properties, including the Entrata suite and other integrated and third-party applications that impact daily operations. This role oversees the onboarding, configuration, and ongoing management of the organization’s AI platform and related integrations, ensuring seamless alignment with core property management systems. The Operations System Coordinator partners closely with corporate and site level teams, as well as external vendors, to optimize workflows and support efficient, consistent operations.
Reports to: Director of Operations Systems
Direct Reports: None
Travel: 10%
Duties/Responsibilities: The duties listed below are an outline of the role’s responsibilities and should not be considered an all-inclusive list. As the needs of the organization change, these duties may be modified as needed.
- Coordinate and support relationships with external systems and third‑party application vendors to maintain system functionality and enhancements.
- Provide day‑to‑day end‑user support for AI, property management, and third‑party systems, including troubleshooting issues and promoting best practices.
- Oversee and manage the system ticketing process, ensuring support requests are tracked, prioritized, and resolved in a timely manner.
- Deliver and coordinate training resources for internal users, including one‑on‑one support and ongoing coaching to support adoption and effective system use.
- Develop, maintain, and update system documentation, policies, procedures, and training materials related to system processes.
- Create, maintain, and routinely audit reports, dashboards, and system data (standard, ad hoc, and custom) to support business needs and ensure data accuracy.
- Assist with data integrity by creating, modifying, documenting, and reviewing system workflows, fields, and task configurations to ensure compliance with company standards.
- Support system security administration, including user roles, profiles, permissions, and access settings.
- Research and test new system features, tools, and enhancements, and share improvement opportunities with leadership.
- Track recurring user issues and common errors to identify training gaps and process improvement opportunities.
- Assist with due diligence efforts, special projects, and process improvement initiatives related to AI and property management systems.
Education & Experience
- High school diploma required, bachelor’s degree strongly preferred**.**
