Job Description
The Associate Community Manager is responsible for effectively marketing the community and ensuring the leasing targets are achieved. The Associate Community Manager places our prospects' and residents’ needs, requests, and follow-up as a top priority. The Associate Community Manager should always maintain a level of professionalism and courtesy.
Reports to: Community Manager
Direct Reports: None
Responsibilities:
The duties listed below are an outline of the Associate Community Manager’s responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed.
Leasing & Marketing
- Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals
- Prepare/monitor daily and weekly leasing reports in order to make pricing recommendations to ensure optimal rent growth
- Ensure leasing staff complies with corporate procedures and government laws on Fair Housing
- Ensure all data is accurately entered in Entrata, resulting in quality follow-up
- Project a favorable image of the community to achieve property objectives and public recognition
- Generate and track traffic of prospective residents by utilizing effective marketing techniques
- Conduct/oversee all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model and traffic follow up
- Complete and submit required materials in a timely manner such as market surveys, marketing calendars, guest cards, and service requests
- Ensure all social media channels are updated regularly to promote the property
- Oversee renewal kick-off, including planning and executing events and implementing Community Ambassador zone walks
General Administration
- Ensure confidentiality of client, resident, and company information
- Attend and contribute to all staff meetings and any special or emergency meetings
- Understand and adhere to the Landmark Properties policies and procedures
- Maintain a clean and professional work environment
- Report time and attendance
- Understand the lease document and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative information
- Participate in all move-in and move-out related activities
