Sr. Manager, Language Services Workforce Operations

Background & Requirements:

• 7+ years of experience in staffing, scheduling, and deployment of both paid staff and volunteer workforces, ideally in complex or high-volume event environments. 
• Demonstrated background in language services, translation/interpretation operations, or multilingual program management is strongly preferred. 
• Experience managing volunteer programs end-to-end, including recruitment, vetting, credentialing, onboarding, and training at scale. 
• Prior involvement in major sporting events, international events, or Olympic/Paralympic Games (or equivalent mega-events) is highly desirable.

Expectations:

• Strong leadership skills  
• Ability to build and motivate high-performing teams and volunteers, fostering engagement, trust, and a shared sense of purpose 
• Collaborate effectively across functions, navigating complex stakeholder needs and aligning priorities to deliver seamless outcomes 
• Stay agile and solutions-oriented under pressure, quickly adapting to changing conditions and resolving issues in real time

Education:

• Bachelor’s degree or relevant work experience required, preferably in Linguistics, Translation/Interpretation, Human Resources, or a related field.   
• Master’s degree strongly preferred, particularly in Organizational Leadership, Applied Linguistics, Business, or a similar discipline that supports strategic workforce planning. 
• Language industry–specific training or certifications (e.g., ATA, ISO 17100, localization project management credentials) are advantageous and signal familiarity with translation and interpretation standards. 
• Strong knowledge of another language besides English is preferred.

Physical Requirements and Working Conditions:

• Ability to work on-site in Los Angeles, CA.  
• Most work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.  
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment

The annual base salary range for this position is $105,000-$140,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.