Role Specific Information
Job Description
About the Role
As an Associate Network Engineer, you will help support Kohl’s enterprise network across stores, corporate offices, data centers, distribution centers, and cloud-connected environments. This role is focused on learning and supporting reliable, secure, and scalable network services for retail operations, including store connectivity, routing, wireless, switching, SD-WAN, network access control, segmentation, and network automation.
You will work with network engineers, infrastructure, security, cloud, store technology, operations, vendors, and support teams to troubleshoot issues, complete network changes, maintain documentation, and support network modernization efforts. This is a hands-on technical role that may require local office, lab, and data center support for equipment installation, migrations, maintenance windows, and incident response
What You’ll Do
Support enterprise and retail network technologies, including wireless, switching, SD-WAN, Cisco ISE, routing, segmentation, and internet/circuit connectivity.
Assist with troubleshooting network issues involving store systems, wireless clients, POS/payment connectivity, DNS/DHCP, routing, firewalls, SD-WAN, and application reachability.
Participate in network changes by following documented implementation steps, performing validation, updating documentation, and assisting with rollback activities when needed.
Support hands-on activities in local office, lab, and data center environments, including hardware installation, migrations, inventory, and maintenance-window work.
Monitor network alerts, review logs, gather troubleshooting data, and escalate issues with clear notes and supporting evidence.
Collaborate with network engineers, cross-functional teams, and vendors to resolve incidents and support project work.
Help maintain network standards, diagrams, runbooks, monitoring, and troubleshooting procedures.
Learn and contribute to network automation and operational improvements using tools such as Ansible, GitLab, Python, APIs, templates, and source-controlled documentation.
Continue developing expertise in areas such as routing, wireless, SD-WAN, network access control, automation, and cloud networking.
Participate in an on-call rotation for incident escalations.
Additional tasks may be assigned
What Skills You Have
Required
Foundational understanding of networking concepts, including TCP/IP, VLANs, subnetting, routing, DNS, DHCP, NAT, VPNs, ACLs, and common troubleshooting tools.
Exposure to enterprise networking, network operations, help desk, infrastructure support, internships, lab work, technical training, or equivalent experience.
Ability to troubleshoot technical issues using a structured approach and escalate with clear details when needed.
Ability to follow documented procedures for network changes, validation, documentation, and incident response.
Strong communication skills with the ability to explain technical issues clearly to technical and non-technical teams.
Ability to work collaboratively with infrastructure, security, cloud, application, vendor, and support teams.
Ability and willingness to support hands-on local office and data center activities as needed.
Interest in developing deeper expertise in routing, retail/store networking, SD-WAN, wireless, network security, and automation.
Willingness to learn new technologies and participate in operational support responsibilities, including on-call rotation.
Preferred
Experience or familiarity with Cisco Meraki, Cisco ISE, Cisco Catalyst, Cisco SD-WAN, or similar enterprise networking platforms.
Experience or familiarity with retail, branch, campus, warehouse, or distributed-site networking.
Exposure to wireless troubleshooting, guest wireless, 802.1X, MAB, NAC, or endpoint authentication.
Exposure to routing protocols such as BGP, OSPF, or EIGRP.
Exposure to network segmentation concepts for environments such as POS, payment systems, guest access, IoT, cameras, printers, handhelds, and corporate endpoints.
Experience with basic network troubleshooting tools such as ping, traceroute, packet captures, logs, monitoring platforms, interface counters, SNMP, syslog, or NetFlow.
Exposure to network automation, scripting, or infrastructure-as-code tools such as Ansible, GitLab, Python, Bash, APIs, or templates.
Exposure to cloud connectivity or cloud networking in GCP, AWS, or Azure.
Exposure to data center networking technologies such as Cisco ACI, Nexus, VMware networking, Nutanix AHV networking, load balancing, or firewall integration.
Certifications such as CCNA, Network+, cloud networking, or equivalent experience.
Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
Ability to perform the accountabilities listed in the “What You’ll Do” Section
Ability to comply with dress code requirements
Basic math and reading skills, legible handwriting, and basic computer operation
Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company
Ability to learn and comply with all company policies, procedures, standards and guidelines
Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel
Ability to work as part of a team and interact effectively and appropriately with others
Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes
Ability to satisfactorily complete company training programs
Ability to use a personal computer for tasks such as communicating, preparing reports, etc.
Ability to plan, prioritize and monitor activities across business units
Ability to complete or oversee the completion of assigned projects in a timely manner