Lead Teller

Education

• High School Diploma , GED, or equivalent business experience (required)

Work Experience

• 3+ years Demonstrated superior client relationship skills (required)
• 3+ years Experienced in cash handling (required)
• Working knowledge of PC with Windows based applications and calculator (required)
• Demonstrated ability to lead, motivate, and foster teamwork (required)
• Demonstrated organizational skills while managing multiple tasks (required)

Licenses and Certifications

• Notary License (preferred)

Skills

• Knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.
• Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, Online and Telephone Banking).
• Strong work ethic and high level of integrity; ability to exercise sound judgment to make reasonable decisions in the absence of direction.
• Excellent time management skills.
• Managing the daily activities of the teller line, ensuring efficient and accurate processing of transactions, maintaining compliance with banking regulations, and providing exceptional client service
• Accurately and securely processing of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift
• Promoting the bank's products and services to clients, identifying sales opportunities, and achieving sales targets.
• Helping clients achieve their financial goals through education and the use of financial tools

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.

Driving Requirements

• Ability to occasionally operate a motor vehicle with a valid driver's license.

Work Location Category

• Branch

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 07/31/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.