An entertainment employer in Java, NY is seeking a Vice President, People Operations to lead HR operations, workforce programs, employee relations infrastructure, and people systems across a distributed service-oriented workforce.

This leader will focus on building practical, scalable people processes that improve consistency, compliance, retention, and manager effectiveness across operating locations.

Responsibilities

Lead people operations strategy, including HR service delivery, employee lifecycle processes, HR systems, compliance, policies, and workforce reporting.
Partner with senior leadership and operators to improve workforce planning, retention, employee experience, and leadership capability.
Oversee employee relations processes, investigations standards, policy administration, and manager coaching.
Collaborate with labor relations, Legal, Finance, and Operations on workforce risk and compliance matters.
Implement scalable HR processes that support hourly, salaried, seasonal, union, and non-union populations.
Use HR metrics and workforce data to identify trends and recommend solutions.
Build and develop a people operations team focused on service, consistency, and operational excellence.

Requirements

Bachelor’s degree required; advanced degree or HR certification preferred.
12+ years of progressive HR or people operations experience, including senior leadership responsibility.
Experience in hospitality, food service, entertainment, restaurants, venues, resorts, or related service industries preferred.
Strong employee relations, HR operations, compliance, and process improvement experience.
Experience supporting multi-site or geographically dispersed teams.
Ability to balance strategic leadership with hands-on operational execution.

Benefits

$165,000 to $210,000 base salary, plus bonus eligibility

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

This leader will focus on building practical, scalable people processes that improve consistency, compliance, retention, and manager effectiveness across operating locations.

Responsibilities

Lead people operations strategy, including HR service delivery, employee lifecycle processes, HR systems, compliance, policies, and workforce reporting.
Partner with senior leadership and operators to improve workforce planning, retention, employee experience, and leadership capability.
Oversee employee relations processes, investigations standards, policy administration, and manager coaching.
Collaborate with labor relations, Legal, Finance, and Operations on workforce risk and compliance matters.
Implement scalable HR processes that support hourly, salaried, seasonal, union, and non-union populations.
Use HR metrics and workforce data to identify trends and recommend solutions.
Build and develop a people operations team focused on service, consistency, and operational excellence.

Requirements

Bachelor’s degree required; advanced degree or HR certification preferred.
12+ years of progressive HR or people operations experience, including senior leadership responsibility.
Experience in hospitality, food service, entertainment, restaurants, venues, resorts, or related service industries preferred.
Strong employee relations, HR operations, compliance, and process improvement experience.
Experience supporting multi-site or geographically dispersed teams.
Ability to balance strategic leadership with hands-on operational execution.

Benefits

$165,000 to $210,000 base salary, plus bonus eligibility

Equal Employment Opportunity and Non-Discrimination Policy