JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
As a Concierge at JLL, you will serve as the welcoming face of our client's workplace, creating memorable first impressions and exceptional experiences for visitors and employees alike. This front-facing role combines hospitality excellence with facility support, positioning you as a central point of contact who ensures every guest feels valued while maintaining a safe, organized, and professional environment. You'll leverage your service expertise and interpersonal skills to anticipate needs, solve problems proactively, and contribute to a workplace culture centered on outstanding client service. This is an ideal opportunity to make a meaningful impact through genuine connection and dedication to hospitality excellence.
Welcome and assist all guests and client employees with arrivals, departures, and wayfinding while ensuring adherence to sign-in requirements and security protocols
Serve as the primary point of contact for campus information, services, and activities while monitoring and maintaining the front desk, lobby, and surrounding areas to reflect brand standards
Issue building access credentials (temporary and permanent) to visitors, vendors, and employees, identifying potential security risks and escalating appropriately
Manage building supplies and services including monitoring and restocking coffee stations, ordering consumables and office supplies, and handling mail distribution and postage
Coordinate shared resources such as meeting room reservations and pool car bookings, proactively resolving any service-related issues
Support facility operations by assisting with work order creation and dispatch, updating digital signage, creating workspace name plates, and maintaining accurate office seating charts
Collaborate with the facility management team to deliver seamless service, assist with video investigations when requested, and complete ad hoc administrative tasks
Exceptional interpersonal and customer service skills with a natural ability to create welcoming experiences for diverse guests
Professional communication skills in both written and spoken English with demonstrated fluency
Proficiency in Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
Ability to multitask, prioritize shifting priorities, and maintain accuracy while delivering elevated guest experiences
Flexibility and positive attitude when managing changing daily priorities
Experience with security protocols, visitor management systems, and access control procedures
Familiarity with facility operations, work order systems, or workplace services coordination
Knowledge of hospitality or corporate reception best practices and service standards
Ability to perform minimal physical activity such as carrying small packages and restocking supplies
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Location:
On-site –Richmond, VA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.