Secretary II

Position Title:

Secretary II

Job Group:

Merit

Required Minimum Qualifications:

• Any combination of related clerical office experience, related undergraduate education and/or post high school clerical training that is the equivalent to two years of full-time employment and includes the use of word processing.

Job Description:

Summary of Duties and Responsibilities:
Are you looking for an opportunity that offers Monday–Friday, daytime hours and excellent benefits? Would you be interested in a role that offers the opportunity to positively impact students’ lives in a university setting?

If so, the Department of Residence (DOR) team with Iowa State University is currently seeking applicants for a Secretary II! This individual will be responsible for the operation of assigned desk(s)/mailroom including student staff supervision, maintaining a welcoming and professional environment, and composing routine information requiring knowledge of University and Department of Residence policies and procedures. In addition, this individual will provide assistance with overseeing mail/package processes, desk assistant hiring, providing general office support, and special departmental projects as needed.

What You'll Do:

• Supervise and support desk/mailroom student staff

• Support daily desk and mailroom operations, including supplies and budget tracking

• Maintain mail/package distribution and liaise with delivery services

• Handle resident inquiries, issues, and communications

• Coordinate occupancy processes (check-in/out, audits, records)

• Provide general administrative support (reports, events, scheduling)

Preferred Qualifications:

• Experience working in an administrative position.

• Demonstrated experience supervising or leading individuals in a team environment.

• Experience with mail and package distribution.

• Previous experience working with student populations; ideally in higher education.

• Proficiency with Microsoft Office Suite programs.

Department Description:
With over 400 full-time, part-time and student employees, the Department of Residence is one of the largest non-academic departments on campus. Our residence life, facilities, administrative, business, marketing, conference and technology staff work to ensure a supportive learning and social environment where students can thrive as they pursue their Iowa State adventure.