Position Title:

Athletics Ticket Coordinator

Job Group:

Professional & Scientific

Required Minimum Qualifications:

Bachelor's Degree

Job Description:

Join the excitement of Cyclone Athletics and help shape unforgettable game‑day experiences. Iowa State University Athletics is seeking an entry-level Athletics Ticket Coordinator to support ticket operations for collegiate sports and auxiliary events including concerts. If you thrive in a fast‑paced environment, enjoy solving problems on the fly, and love connecting fans with the action, this role puts you at the heart of it all.

Examples of what you'll do

Ticket Operations — Lead setup, maintenance, and execution of ticket sales for assigned sports and small events.
Customer Service — Provide exceptional service, resolve issues, process orders and refunds, and build strong fan relationships.
Mobile Ticketing — Implement mobile ticketing solutions and coordinate with the ticketing system vendor.
Donor Seating — Assist with donors on seating assignments and apply priority seating policies.
Pricing, Promotions, & Sales — Collaborate with unit leadership on pricing strategies, promotional initiatives, and revenue generation.
Season & Group Orders — Assist with distribution and delivery of season tickets, group packages, and special orders.
Box Office — Lead box office operations and serve as the on‑site ticket supervisor at designated events.
Complimentary Tickets — Oversee comp ticket requests for student‑athletes, coaches, and staff through ARMS.
Sales Reporting — Complete end‑of‑season reporting, reconciliation, and system cleanup.
Compliance — Adhere to policies and regulations of the Athletics Department, University, Big 12 Conference, and NCAA.

The ideal candidate has prior ticketing software skills, is highly organized, and has a customer-first mindset. A commitment to working with diverse populations is essential. Evening, weekend, and occasional travel availability is required to support event operations.

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship. Immigration sponsorship is not available for this position.

Preferred Qualifications

Job Description:

Examples of what you'll do

Ticket Operations — Lead setup, maintenance, and execution of ticket sales for assigned sports and small events.

Customer Service — Provide exceptional service, resolve issues, process orders and refunds, and build strong fan relationships.

Mobile Ticketing — Implement mobile ticketing solutions and coordinate with the ticketing system vendor.

Donor Seating — Assist with donors on seating assignments and apply priority seating policies.

Pricing, Promotions, & Sales — Collaborate with unit leadership on pricing strategies, promotional initiatives, and revenue generation.

Season & Group Orders — Assist with distribution and delivery of season tickets, group packages, and special orders.

Box Office — Lead box office operations and serve as the on‑site ticket supervisor at designated events.

Complimentary Tickets — Oversee comp ticket requests for student‑athletes, coaches, and staff through ARMS.

Sales Reporting — Complete end‑of‑season reporting, reconciliation, and system cleanup.

Compliance — Adhere to policies and regulations of the Athletics Department, University, Big 12 Conference, and NCAA.

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship. Immigration sponsorship is not available for this position.

Preferred Qualifications

Athletics Ticket Coordinator

Position Title:

Job Group:

Required Minimum Qualifications:

Job Description:

Athletics Ticket Coordinator

Position Title:

Job Group:

Required Minimum Qualifications:

Job Description:

Appointment Type:

Number of Months Employed Per Year:

Time Type:

Pay Grade:

Original Posting Date:

Posting Close Date:

Job Requisition Number:

Iowa State University

Iowa State University

Benefits

Iowa State University