Job Description:

The Home Medical Equipment Coordinator is responsible for the intake, coordination, and timely implementation of Home Medical Equipment (HME) and supply orders. Acting as a key liaison among referral sources, providers, patients, and internal service lines, this role ensures accurate documentation, verifies medical necessity, and maintains clear communication throughout the order process. The coordinator manages patient orders from start to finish, including reviewing referrals, coordinating deliveries, and providing essential patient education. They also facilitate one-on-one equipment set-ups or fittings, ensuring patients and caregivers are properly instructed on the use, care, and safety of the equipment provided. If in a Field / Delivery role the coordinator is responsible for making timely deliveries of Home Medical Equipment (HME) products and supplies to customers.

Schedule: Monday - Saturday

Hours: 2:00pm - 10:30pm

**One day off during the week*

Essential Functions

Delivers exceptional customer service by promptly and courteously responding to phone calls, emails, chats, and in-person inquiries; accurately triages and routes communications to appropriate departments or staff.
Coordinates patient intake and order processing by gathering referral information, entering data into the Electronic Medical Record (EMR), and verifying insurance benefits or self-pay status at the time of intake.
Manages the delivery and fulfillment of medical equipment and supplies, selecting appropriate delivery methods to meet patient and company needs, and ensuring timely coordination with delivery staff or services.
Supports patient discharges and transitions of care by working closely with hospital liaisons and case managers to ensure timely and appropriate equipment setup for home use.
Provides one-on-one patient support, including equipment education, fittings, and verifying that equipment selections align with physician orders and patient-specific needs.
Processes Point of Sale (POS) transactions by entering orders, receiving payments, and coordinating delivery or patient pick-up in both clinical and retail settings.
Collaborates across departments to ensure seamless service delivery, maintains effective internal and external relationships, and contributes to daily workflow organization and prioritization.
Demonstrates strong problem-solving and compliance knowledge, addressing concerns promptly while maintaining a working understanding of Medicare, Medicaid, and third-party billing requirements, as well as privacy and confidentiality regulations.

Job Description:

Schedule: Monday - Saturday

Hours: 2:00pm - 10:30pm

**One day off during the week*

Essential Functions

Delivers exceptional customer service by promptly and courteously responding to phone calls, emails, chats, and in-person inquiries; accurately triages and routes communications to appropriate departments or staff.
Coordinates patient intake and order processing by gathering referral information, entering data into the Electronic Medical Record (EMR), and verifying insurance benefits or self-pay status at the time of intake.
Manages the delivery and fulfillment of medical equipment and supplies, selecting appropriate delivery methods to meet patient and company needs, and ensuring timely coordination with delivery staff or services.
Supports patient discharges and transitions of care by working closely with hospital liaisons and case managers to ensure timely and appropriate equipment setup for home use.
Provides one-on-one patient support, including equipment education, fittings, and verifying that equipment selections align with physician orders and patient-specific needs.
Processes Point of Sale (POS) transactions by entering orders, receiving payments, and coordinating delivery or patient pick-up in both clinical and retail settings.
Collaborates across departments to ensure seamless service delivery, maintains effective internal and external relationships, and contributes to daily workflow organization and prioritization.
Demonstrates strong problem-solving and compliance knowledge, addressing concerns promptly while maintaining a working understanding of Medicare, Medicaid, and third-party billing requirements, as well as privacy and confidentiality regulations.

Home Medical Equipment Representative Driver

**One day off during the week*

Home Medical Equipment Representative Driver

**One day off during the week*

Intermountain Health

Intermountain Health

Benefits

Intermountain Health