ABOUT US
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.
HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions
OVERVIEW
As a member of the Change Enablement team within the Technology Engagement and Enablement team, the Senior Change Manager is a strategic leader who drives enterprise wide adoption of complex, high-impact technology and operational initiatives. You will own change strategy for critical programs, anticipate organizational resistance before it surfaces, and design adoption approaches that turn skeptics into champions. At HUB, we pair Change Management methodology with a deep focus on the user experience, and at this level, you're not just executing change—you're shaping how HUB thinks about change.
In this role, you will lead portfolio-level change initiatives across multiple business lines, mentor junior change managers, and serve as a trusted advisor to senior leadership on transformation readiness and risk. Your work directly influences whether HUB's most strategic investments succeed or stall.
WHAT YOU'LL DO
Strategic Change Leadership
• Own end-to-end change strategy for enterprise initiatives with high complexity, broad organizational impact, or significant business risk
• Lead multiple concurrent change initiatives across different business units, geographies, or functional areas
• Translate business strategy into change strategy, ensuring transformation efforts align with HUB's operational priorities and change appetite
• Present change readiness assessments and recommendations to subject matter experts and/or leadership with confidence and data-backed insights
Advanced Impact Assessment & Strategy
• Design and execute sophisticated change impact assessments that evaluate organizational readiness across cultural, structural, process, and technical dimensions
• Identify patterns across initiatives to inform enterprise-wide change capabilities and anticipate where resistance will emerge
• Conduct stakeholder analyses that account for power dynamics, influence networks, and informal leadership structures
• Develop risk mitigation strategies that balance speed of delivery with sustainable adoption
• Challenge project assumptions when change impacts are underestimated or timelines are unrealistic
User-Centered Change Innovation
• Lead discovery work with end users to surface unmet needs, hidden pain points, and opportunities to improve the change experience
• Design change interventions that go beyond standard playbooks—piloting new approaches, testing assumptions, and iterating based on what works
• Build feedback mechanisms that create continuous learning loops throughout initiative lifecycles
• Synthesize qualitative and quantitative data to tell compelling stories that shift stakeholder perspectives and drive decisions
• Champion design thinking and human-centered approaches across the change management practice • Leverage Change Champions, Chief Operating Officers (COOs), and end users to deliver a user-centric approach to change management
• Innovation mindset – you bring curiosity of how AI and innovation can support and provide efficiency to our roles and to our users
Adoption & Measurement Excellence
• Partner with project sponsor and Technology Business Partners to define adoption success metrics and KPIs that connect change activities to business outcomes (productivity, retention, error reduction, user satisfaction)
• Build measurement frameworks that track leading indicators of adoption, not just lagging metrics
• Partner with the project manager on post-implementation reviews that extract lessons learned and inform organizational change capability
• Partner with business leaders to establish baselines, set targets, and report on adoption progress with transparency
• Use data to make real-time course corrections during rollouts—pivoting strategies when evidence demands it
Cross-Functional Influence & Collaboration
• Serve as the senior change advisor embedded in high-stakes project governance— influencing scope, timing, and delivery decisions
• Build coalitions across Technology and Operations, Lines of Business, and Corporate Functions to align on change approach and shared accountability
• Identify when to escalate risks, when to coach teams through challenges, and when to let delivery teams own the solution
• Represent the Change Enablement team in leadership forums, demonstrating the strategic value of change management
• Navigate organizational politics with diplomacy—building credibility even when delivering difficult messages
• Participate actively and vocally in project meetings to stay closely aligned with delivery activities, timelines, and emerging impacts
• Using an integrated planning approach, advise leaders on change risk and mitigation strategies to help minimize change fatigue when possible
Team Development & Practice Building
• Mentor Change Managers and other team members—providing coaching, feedback, and opportunities for skill development
• Contribute to the maturity of HUB's change management practice by refining methodologies, building templates, and sharing best practices
• Lead knowledge-sharing sessions and retrospectives that elevate the team's collective capability
• Identify capability gaps across the organization and recommend solutions (training, tools, or structural changes)
• Model the behaviors and mindsets that define excellence in change management at HUB
WHAT YOU BRING
Required
• 6+ years of change management experience leading complex, enterprise-scale initiatives in large, matrixed organizations – supporting enterprise technology or digital transformation
• Proven ability to independently manage multiple projects, balancing priorities, timelines, and deliverables
• Strategic thinking and executive presence—you can hold your own in senior leadership conversations and influence without authority
• Expertise in change methodologies (Prosci ADKAR, Kotter, Agile Change)
• Proven ability to design and execute sophisticated change impact assessments that uncover hidden risks and readiness gaps
• Advanced stakeholder management skills—you know how to navigate resistance, build coalitions, and create momentum in ambiguous environments
• Data-driven decision making—you use metrics to measure adoption, demonstrate impact, and refine strategies
• Exceptional communication and storytelling—you make complexity accessible and turn insights into action
• Experience presenting to all levels of the organization, including executive leadership
• Coaching and mentoring experience—you develop others and elevate team performance
• High autonomy and initiative—you see around corners, anticipate needs, and take ownership without waiting for direction
• Expertise in MS Office, including PowerPoint, Excel, Word, and SharePoint
Preferred
• Working knowledge of insurance brokerage operations (commercial lines, personal lines, or employee benefits)
• Change management certifications: Prosci, CCMP, or equivalent advanced credentials
• Experience supporting AI/automation initiatives, digital transformation programs, or large-scale system implementations (ServiceNow, Workday, Microsoft 365)
• Hands-on experience with tools such as Cerkl, ServiceNow, Workday, and Smartsheet
• Background in organizational development, behavioral science, user experience research, or related disciplines
• Experience building or scaling change management practices in growing organizations
Travel required: up to 10% travel
WHY THIS ROLE MATTERS AT HUB
HUB is undergoing a period of accelerated transformation—scaling AI capabilities, modernizing core systems, and evolving how we serve clients and operate as an organization. The Senior Change Manager role is critical to ensuring these investments translate into measurable business value and sustained competitive advantage. You'll join the Change Enablement team within the Technology Engagement and Enablement department that's building the enterprise change capability HUB needs to navigate complexity, move faster than competitors, and make transformation feel achievable rather than overwhelming. If you're ready to lead change at scale and shape how HUB adopts the future, this is your opportunity.
JOIN OUR TEAM
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.
Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $ 110,000 to $118,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.
Department Information Technology
Required Experience: 5-7 years of relevant experience
Required Travel: Up to 25%
Required Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
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