The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission.
At Howard University, we prioritize well-being and professional growth.
Here is what we offer:
- Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
- Work-Life Balance: PTO, paid holidays, flexible work arrangements
- Financial Wellness: Competitive salary, 403(b) with company match
- Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
- Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture
Join Howard University and thrive with us!
https://hr.howard.edu/benefits-wellness
BASIC FUNCTION:
The purpose of this position is to provide assistance to patients, staff, Faculty/Students of Howard University Hospital Faculty Practice Plan.
SUPERVISORY ACCOUNTABILITY:
Involves no responsibility or authority for the direction of others.
NATURE AND SCOPE:
External contacts include a variety of third-party payers, dental organizations, patients, and other healthcare personnel. Internal contacts include the dental faculty and staff.
PRINCIPAL ACCOUNTABILITIES:
- Greets and directs patients for appointments, referrals, and general information utilizing excellent and effective customer service skills.
- Answers telephones, screens calls as directed, takes messages, and schedules appointments utilizing the computerized scheduling system. Also, confirms appointments and provides patient instructions verbally or in writing in order for patients to prepare for appointments.
- Ensures that patients are handled consistently and scheduled for appointments in a manner that recognizes the urgency of their needs and complaints.
- Implements effective front office business processes that will result in improved financial performance and will preserve or improve current customer service levels. These processes will include, but are not limited to, point of service patient registration into the Axium system, insurance verification and pre-authorizations prior to patient visits, history verification, and collection of time of service payments and co-pays.
