Hill House is seeking a pro-active Store Manager to lead the retail team at our upcoming Newport Beach, Fashion Island store and become a pivotal part of our Hill House family. In this role, you'll serve not only as a brand ambassador but also as a key player in building relationships, both internally and externally, to cultivate an unparalleled service culture while coaching and mentoring a passionate team of associates. We are looking for a warm, professional, and dynamic leader to drive our store's sales performance and ensure operational excellence, leading the store’s daily operations, including inventory management and reporting. This is a full-time position with a retail schedule including weekends.

What You'll Do:

Drive Excellence in Sales & Service:
- Lead by example on the sales floor, playing an active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met.
- Monitor daily, weekly, and monthly sales performance to identify trends, set action plans, and communicate strategies that align with sales and profitability goals.
- Work cross-functionally with marketing, eCommerce, creative, and operations partners to address business goals and needs.
Client Development
- Foster an environment where client satisfaction is the top priority, implementing CRM initiatives to retain and develop high-potential clients.
- Lead and collaborate with the team on the development of strategic client retention and acquisition goals; ensure associates deliver goals for client capture/clientele rapport building.
- Capture meaningful client data for the purpose of building relationships to personalize future client development opportunities.
Operational Leadership:
- Ensure the smooth running of store operations, adhering to policies and procedures, and maintaining operational and visual merchandising standards to meet brand expectations continually.
- Manage inventory effectively, ensuring stock levels are aligned with sales goals and new product launches.
- Oversee financial aspects, including budgeting, expense control, reporting, scheduling, and payroll aiming to maximize profitability.
- Ensure compliance with all company policies including cash handling, register procedures, brand, styling & language
Talent Management & Development:
- Attract and retain a high-performing team, building a talent pipeline through effective coaching and development plans.

What You'll Do:

Drive Excellence in Sales & Service:
- Lead by example on the sales floor, playing an active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met.
- Monitor daily, weekly, and monthly sales performance to identify trends, set action plans, and communicate strategies that align with sales and profitability goals.
- Work cross-functionally with marketing, eCommerce, creative, and operations partners to address business goals and needs.
Client Development
- Foster an environment where client satisfaction is the top priority, implementing CRM initiatives to retain and develop high-potential clients.
- Lead and collaborate with the team on the development of strategic client retention and acquisition goals; ensure associates deliver goals for client capture/clientele rapport building.
- Capture meaningful client data for the purpose of building relationships to personalize future client development opportunities.
Operational Leadership:
- Ensure the smooth running of store operations, adhering to policies and procedures, and maintaining operational and visual merchandising standards to meet brand expectations continually.
- Manage inventory effectively, ensuring stock levels are aligned with sales goals and new product launches.
- Oversee financial aspects, including budgeting, expense control, reporting, scheduling, and payroll aiming to maximize profitability.
- Ensure compliance with all company policies including cash handling, register procedures, brand, styling & language
Talent Management & Development:
- Attract and retain a high-performing team, building a talent pipeline through effective coaching and development plans.

Store Manager

Store Manager

Hill House Home

Hill House Home

Benefits

Hill House Home