Federal Principal Product Support Engineer, (Clearance Required - Secret), Oklahoma City, OK, Dallas or Houston, TX or Montgomery, AL
This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE is seeking a Principal Product Support Engineer (Level 4) to serve as the primary technical bridge between on-site federal customer teams and HPE’s Business Unit engineering organization.
Role nature: This is a senior field-engineering position, not a traditional support or escalation-management role. You will work hands-on across the full infrastructure stack — from bare metal and hypervisors to networking, containerized workloads, and application-layer issues. Technical depth across multiple layers of the stack is a core requirement; you will be expected to access nodes directly, review system logs, and diagnose live production environments.
How escalations work: You serve as the primary engineering escalation point for on-site support teams. When a field team surfaces a vague symptom — "this service isn't responding" — you take ownership: filter the noise, reproduce and isolate the root cause, and deliver a structured defect report with clear reproduction steps that HPE's product engineers can act on immediately. You will drive permanent fixes, contribute to product improvements, and keep customers' HPE Private Cloud Enterprise environments operational and secure.
US Citizenship required
Clearance: Security or higher required or ability to obtain clearance
Location: This is a hybrid role with on-site work required at customer locations in OK, or Dallas, TX , combined with remote telework flexibility.
Must be flexible to work evenings and/or weekends at customer site when needed
Travel: Up to 25% to customer site location at Montgomery, Al or Oklahoma City, OK
Security clearance: U.S. citizenship is required. An active Secret clearance is highly preferred; candidates who are clearance-eligible and able to obtain a Secret clearance will be considered.
A typical week in this role involves:
Example scenario: A newly deployed HPE Private Cloud Enterprise system at a customer data center loses connectivity to its identity provider following a power cycle. SSO is broken for downstream services. On-site Level 1–3 teams have exhausted their troubleshooting scope and escalated to you with initial findings but no root cause. The failure mode remains ambiguous — it could be a network issue, a service startup ordering problem, a misconfigured hypervisor, or a failed application component. You are expected to assess the incoming escalation, access the affected environment directly, trace the authentication flow across the relevant stack layers, and isolate the failed component. Where the issue requires deeper product knowledge, you will engage directly with the relevant HPE Business Unit engineers — serving as the technical bridge between the field and engineering — and drive the problem to resolution. You will then deliver a clear written summary of root cause and resolution steps to ensure the fix is documented and actionable for future recurrence.
Required Qualifications
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#federalcleared
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
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Job:
Engineering
Job Level:
TCP_05
"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 152,000 - 349,000 in Alabama & Oklahoma & Texas
The listed salary range reflects base salary. Variable incentives may also be offered." "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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