About Hello Heart:
Hello Heart is on a mission to make heart attacks a thing of the past.
We’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen—identifying risk up to 10 days in advance versus 10 years in traditional clinical models.
This is already working at scale. Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member. Hello Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers.
We’re defining how the #1 cause of death—heart disease—is managed in the AI era. Join us.
About the Role
We are looking for a Senior User Support Specialist to support our Hello Heart users with empathy, technical expertise, and strong judgment. Reporting to our Senior Manager of User Support, you will have the autonomy to guide complex escalations to resolution, serve as a vital user advocate cross-functionally, and spearhead meaningful projects outside of the ticketing queue. This role is designed for someone who finds joy in problem-solving, thrives under self-direction, and is excited by the opportunity to turn complex user issues into clear and lasting resolutions.
Responsibilities
Qualifications
Preferred Qualifications
The US base salary range for this full-time position is $70,000 to $85,000. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits.
Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.