Guest Experience Team Member

Position: Guest Experience Team Member   Type: Full-Time / Part-Time / Seasonal   Pay Rates: Up to £12.71 per hour depending on age    Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!     As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.    
Key Responsibilities - Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.   - Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.   - Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.   - Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.   - Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.    
Requirements - Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.   - Customer focused with a passion for working with people.   - Can actively listen, communicate clearly, and maintain a professional, friendly manner.   - Ability to handle challenges or guest complaints with patience, tact, and efficiency.    

What We Offer

• An inclusive, supportive work environment.