As a Senior Product Manager, Risk Evaluation & Delivery, you will be responsible for defining and driving the product roadmap in alignment with the product vision and Objectives & Key Results. You will collaborate with Product Owners, Digital & Technology leaders, business owners, and key stakeholders to gather input and refine priorities. Your role will involve integrating usability studies, customer research, and data/AI standards into product requirements to ensure a customer driven, high impact, and compliant design.
You will define and maintain end-to-end product journeys, identifying data input/output needs and aligning with value stream goals, while ensuring the customer experience meets standards set by the Customer Advocacy Center of Excellence. This role supports a portfolio of products that enable digital risk evaluation, underwriting decisioning, and the delivery and communication of underwriting outcomes across customer-facing and field-facing channels.
Drive automation-enabled capabilities that support risk evaluation and underwriting decisioning, including the use of rules-based and workflow-driven solutions
Ensure underwriting decisions and requirements are effectively communicated through intuitive digital customer-facing and field-facing experiences
Partner with underwriting, operations, and technology teams to modernize and connect digital intake, decisioning, and delivery experiences across the underwriting lifecycle
Identify and drive continuous improvement of business processes impacting product success
Partner with business leaders and change management teams to define product business value, support messaging and customer outreach
Define data input and output requirements for end-to-end product journeys, aligning with value stream and business goals
Identify opportunities to refine business processes impacting product success, fostering a culture of continuous improvement based on data
Collaborate with Value Stream Leaders (VSLs) to enhance business processes at the product level, utilizing AI and automation
Work with Data/AI SMEs to ensure compliance with data and AI standards
Partner with business leaders to establish product business value, support messaging, communication, and customer outreach
Ensure organizational readiness and change management are aligned with product delivery timelines
Identify, manage, and resolve dependencies and risks across teams and products
Define, maintain, and track product-level OKRs, ensuring alignment with Value Stream OKRs
Bachelor’s degree or equivalent work experience
A minimum of 10 years of experience in product management or a related field
Experience supporting digital platforms in regulated or risk-based domains (e.g., underwriting, eligibility, decisioning, or compliance) preferred
Proven experience in defining and driving product roadmaps, integrating customer research, and ensuring compliance with data/AI standards
Strong knowledge of product journey mapping, business process improvement, and OKR management.
Experience working with cross-functional teams and managing complex projects
Excellent communication and teamwork skills with the ability to influence others and work effectively
Ability to manage multiple tasks and meet deadlines
Product Vision
Product Strategy
Customer Advocacy
Objectives and Key Results (OKR)
Product Road Map
Salary Range:
$110,350.00 - $181,285.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.
Visa Sponsorship
Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.