Customer Service Specialist

What We’re Looking For:

• Customer Ownership & Follow-Through — Proven ability to take full ownership of customer issues, following requests through to resolution and proactively escalating to appropriate personnel when problems arise.
• Positive Attitude & Adaptability — A consistently positive demeanor with the flexibility to embrace change, adapt to evolving processes, and remain receptive to new approaches in a fast-paced environment.
• Self-Driven Development & Curiosity — A proactive mindset toward professional growth — you ask thoughtful questions, investigate the root cause of errors to prevent recurrence, and make productive use of time between tasks to sharpen your skills.
• Coachability & Continuous Improvement — The ability to thrive in a culture of ongoing coaching and constructive feedback from multiple sources, using that input to consistently elevate customer experience.
• Teamwork, Professionalism & Reliability — Strong collaboration skills with a dependable work ethic; you show up consistently, support your teammates, and conduct yourself with professionalism in every interaction.
• Values-Driven Action — A commitment to aligning your daily actions and decisions with the organization's Vision, Mission, and Values, serving as a role model for the standards the team upholds.
• Education — associates or bachelor's degree preferred or equivalent customer service experience or high school diploma

Benefits Highlights:  

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required. Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

#LI-JL1