Job Description
As a multi-functional member of the Front Office team, you will serve as a first and lasting impression for guests—providing exceptional hospitality from arrival to departure. You’ll take on a variety of responsibilities including valet, shuttle driving, luggage assistance, and service coordination, all while upholding Radisson and GHG standards of excellence.
Pay rate is based on experience with performance-based raises, $13 + Tips.
Greet guests warmly as they arrive and depart; assist with luggage and open doors
Escort guests to rooms, outlets, or vehicles and ensure they feel welcomed and supported
Deliver packages, luggage, amenities, and bell carts to rooms with attention to detail and care
Build positive, professional relationships with guests and respond to requests promptly
Safely operate the company shuttle for guest transportation; maintain shuttle cleanliness and accurate driving logs
Valet park guest vehicles following all safety procedures, applicable laws, and company standards
Coordinate timely pick-ups and drop-offs, navigating multiple requests under changing conditions
Maintain a clean driving record and strong situational awareness while on the road
Communicate clearly and professionally via phone and email to coordinate guest services
Stay knowledgeable about all hotel outlets, events, and local attractions to assist guests and enhance their experience
Collaborate with front office and concierge teams to ensure seamless service across departments
Continuously find ways to improve guest experiences and operational flow
Respond to concerns and complaints with empathy while maintaining adherence to policy
Support daily operations in all areas of the front office as needed; flex between roles with ease
Maintain strong time management and uphold organizational standards
Perform duties with integrity, positivity, and a guest-first mindset
Practice good stewardship of company resources, time, and equipment
Perform other duties as assigned, requested or deemed necessary by management
Ambassador for Radisson and GHG standards