Retail Donor Specialist - Materials handler Team Lead

Backroom Operations & Material Handling

• Oversee and coordinate the movement of donations from intake areas to backroom and production areas to support efficient workflow.
• Direct and support backroom organization, staging, and donation flow to maintain productivity, cleanliness, and safety standards.
• Monitor stock rotation, salvage removal, waste handling, and overall backroom organization.
• Identify and help resolve routine operational issues that may impact workflow or safety.

Operations, Safety & Compliance Support

• Support safe and efficient loading and unloading of trucks and the flow of donations through intake, backroom, and production areas.
• Maintain safety, cleanliness, organization, and brand standards across donation areas, backroom, and shared spaces.
• Operate material handling equipment, including pallet jacks and forklifts, when trained and certified, and address unsafe conditions immediately.
• Communicate operational issues, safety concerns, or maintenance needs promptly to Retail Leadership.
• Ensure adherence to organizational policies, procedures, and CPSC and Goodwill operational guidelines.
• Perform other duties as assigned to support to support overall store operations, operational effectiveness, and leadership priorities.

Minimum Qualifications

Required Skills

Education

• High School Diploma or equivalent required.
• Associate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or a related field preferred.

Experience

• One to two years of previous experience in production, warehouse, retail, or logistics environments required.

Knowledge and Skills

• Strong oral and written communication skills to support clear, respectful interactions with shoppers and team members.
• Ability to stay organized, manage multiple priorities, and maintain accuracy in a fast-paced front-end environment.
• Ability to learn and consistently follow established processes, systems, equipment use, and operating procedures.
• Ability to support, guide, and positively influence team members by modeling expected behaviors aligned with our Mission and TRUE Core Values.
• Ability to deliver strong donor service, ensuring safe, friendly, and efficient interactions at the Donor Door when assigned.
• Ability to understand and work toward daily production goals, KPIs, and performance expectations.
• Ability to recognize quality standards, correctly classify goods, and follow CPSC and public protection requirements.
• Working knowledge of basic computer applications, including Outlook, Word, Excel, and online product research.
• Ability to train, coach, and develop team members in operational procedures and production standards.
• Ability to stand, walk, and move throughout the store during assigned shifts.
• Ability to work a flexible schedule, including weekends and holidays.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Associate’s degree or completion of related retail management coursework.
• Experience in a fast-paced, high-volume operations preferred.
• Prior retail, nonprofit, or mission-based organization experience preferred.
• Experience supporting or working alongside eCommerce operations is a plus.
• Previous experience supervising, training, coaching, or developing staff strongly preferred.
• Bilingual language skills.
• This role requires flexibility to support both morning and evening shifts, including weekend coverage, to meet store operating needs.