For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
The Senior Manager, Learning Management Systems (LMS), leads the needs assessment, design, and development of learning software to support the training requirements of our dealer network. This role oversees the administration and ongoing maintenance of the LMS, ensuring it remains current and effectively enables technician training for servicing Generac products.
Major Responsibilities
Optimizes and keeps system updated for ease of use and customer experience
Manages system set up to integrate with other inside business systems (SAP, Salesforce etc)
Leads implementation of automation to create a best in class customer experience
Adapts, tests, and publishes new learning content in the system
Prepares curriculum for LMS style of education
Troubleshoots administrative and user technical issues
Collaborates cross-functionally to create and maintain company-wide instructional standards and best practices
Develops policies and procedures to establish consistent use of the system
Creates reports to track system performance and use
Develops reporting pertinent to the dealers to track and manage their employees to maintain certification levels
Provides leadership and direction to the team by hiring, coaching, and developing talent
Sets clear, motivating expectations and actively manages performance through recognition, feedback, and appropriate corrective action.
Manages the Instructional designers to convert content and create online course materials for Service and others as needed
Requirements
Education
Work Experience
7 years progressive experience in a training capacity
3 years progressive leadership experience
Knowledge / Skills / Abilities
Proficient in Microsoft Office, specifically PowerPoint and/or LMS Development tools.
Excellent verbal, writing, and presentation skills
Instructional Design knowledge
Preferred Job Requirements
Education
Work Experience
Experience in developing comprehensive adult learning programs to advance and sustain learning
Experience with Learning Management System administration
Experience working in a global enterprise
Knowledge / Skills / Abilities
Strong instructional design skills with ability to write effective copy, instructional text, audio and video scripts
Understanding of online authoring tools such as Adobe Captivate and/or other (SCORM, AICC) eLearning authoring formats
Ability to lead projects on-time, within budget and to meet the client expectations
Strong consulting and analytical skills with the ability to assess business and human performance goals and gaps using both qualitative and quantitative factors
Ability to build and sustain professional relationships at all levels within the organization
Office Environment:
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”