Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Job Title: Strategic Account Manager
Location: Rocky Mountain - Arizona
The Company:
ALASTIN Skincare, Inc. is the fastest-growing physician-dispensed skincare company in the U.S. with innovative, scientifically proven and clinically tested products. Founded in 2015 and located in Carlsbad, CA, the company provides a comprehensive collection of cutting-edge products for optimal procedure results and daily skincare regimens. Following our recent acquisition by Galderma, the world’s largest independent dermatology company, Alastin has continued its rapid growth operating as an independent business unit of Galderma.
Position Summary:
The Strategic Account Manager (SAM) is responsible for driving significant growth in select, high-potential accounts. The SAM will partner with Account Managers within the Area to support growth of their identified Strategic Accounts. The SAM will be responsible for conducting a comprehensive business assessment for the practice (or group of practices), identifying opportunities for Alastin growth, and developing a S.M.A.R.T. (specific, measurable, attainable, relevant, time-bound) action plan for growth. Strategic Accounts will be determined based on specific criteria, to include a commitment to partnering with Alastin and a validated opportunity for product, provider and/or location expansion. The SAM will report to the Strategic Account Sales Manager and will provide mentoring to the Regional teams as it pertains to developing and growing retail profit centers, maximizing marketing strategies, and optimizing patient experience. within specific practices based on analyzing reports, ROI, etc.
Responsibilities:
Conduct business assessment and build strategic growth plan for designated Strategic Accounts for accelerated growth. Partner with local Account Manager to develop forecast targets, initiatives to drive growth and reports to monitor progress of these accounts
Establish and apply business building principles on best practices related to successful revenue generating approaches and pull through strategies, office promotions etc. The SAM will conduct Account Business Reviews after thorough account analysis from account reports with each specified account and ensure AMs on the team are effective in presenting ABRs as well. The SAM will serve as lead on approaches that foster patient loyalty and an excellent patient experience within the practices they cover. Partner with the AMs to apply strategic account management principles to enhance the relationship with each office
Develop action plan, applying S.M.A.R.T. principles, to include education on the science, messaging, social media, provide selling skills for office staff, incentives and general best practices
Participate in regular SAM Success team calls to collaborate with the SAM team along with the Training and Education and Marketing teams
Align business decisions with strategic goals by demonstrating knowledge of market, competition and profitability
Establish travel itinerary (quarterly) with Strategic Account Sales Manager or Regional Director based on area/territory priorities and T&E budget
Analyze and control expenditures to conform to budgetary requirements
Requirements:
BA/BS degree required
5 or more years Aesthetic sales experience
Proven expertise in integrating medical and retail in a practice
Effective coaching, training and development skills
Effective goal setting, planning and communication, relationship-building, and strong problem-solving skills
Strong analytical skills with ability to utilize Excel and PowerPoint when needed
Ability to manage multiple responsibilities and get others to buy in to specific goals and strategies in a fast placed, demanding environment
Self-reliant with the ability to make solid business decisions
Physical Requirements:
The person in this position needs to occasionally stoop, bend, and kneel
Frequently moves materials weighing up to 50lbs for account and event needs
Frequently operates a computer and other office productivity machinery
Must be able to travel 30-40% of the time
What We Offer in Return
You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.
Next Steps
Our people make a difference
At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.
Employer's Rights
This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.