Position Summary:
The Case Manager will work with both the Behavioral Intervention Team (BIT) and
Academic Care Team (ACT) to coordinate campus support systems and resources for students involved in behavioral intervention and academic care processes. This position will assist with overall case management by following up on referrals, coordinating interventions, and tracking students’ progress. In particular, the Case Manager is responsible for outreach to students and reporters primarily with cases requiring (1) basic needs/housing assistance and (2) attendance alerts. This position works closely with the Division of Student Affairs, Academic Affairs and community support systems in coordinating a response that balances the needs of individual students with the safety and welfare of the Fort Lewis College Community. The Case Manager reports to the Student Well-being Case Manager and is part of the Office of Student Well-being.
Job Description:
Essential Functions and Responsibilities:
Supports a caseload of students who benefit from a systems approach to student success, wellness, and retention; includes support around academic, financial, and personal matters with a focus on cases around basic needs and managing attendance alerts
Provide outreach to referrals, coordinate and delegate interventions, assist in care plan development, and ensure that team recommendations for referrals are carried out
Work closely with campus and community resources on the coordination and enhancement of referrals and services
Document casework for students of concern and ensure information sharing procedures comply with FERPA and College policy
Identify and stay up to date with the network of on and off campus services to assist students in obtaining available benefits and social and community service
Provide timely communication with the BIT/ACT members and other college administrators regarding students of concern
Assist Student Well-being Case Manager with support and consultation to the faculty and staff involved when students of concern are referred.
Demonstrate a commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities
Maintain knowledge and awareness of digital accessibility including the American with Disabilities Act and Section 508 and produce and remediate digitally accessible materials in accordance with FLC standards.
Perform other duties as assigned.
Required Education, Specialized Skills and Experience:
"Bachelor’s in social work, sociology, psychology or other relevant field,and a minimum of 1 year of relevant experience
Understanding of the application of FERPA, medical privacy guidelines, and other applicable laws and policies.
Ability to work independently with minimal direct supervision, as well as part of a team.
Excellent listening, problem solving and critical thinking skills.
Excellent communication skills, both oral and written
Preferred Education, Specialized Skills and Experience:
Minimum 1 year experience in detailed record keeping and maintaining documents.
Minimum 1 year experience working in a college/university setting.
Minimum 1 year experience providing case management support.
Knowledge of crisis management skills and demonstrated ability in applying to highly sensitive and emotional conversations.
Knowledge and utilization of the Maxient database system or other electronic case management platforms.
Ability to take initiative and balance multiple priorities.
Experience and ability working with marginalized and vulnerable populations.
Ability to professionally interact with and respond to staff, faculty, students, parents, community partners, and administration.
Intermediate level of proficiency using Microsoft Office 365.
Reports To / Supervisory Responsibility:
Reports to Student Well-being Case Manager.
Work Environment:
The work environment characteristics described here are representative of those that an employee can expect while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time.
Physical Demands:
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
Specific vision abilities required by this job include close vision requirements due to computer work
Light to moderate lifting is required
Travel:
Some local travel expected for meetings with community partners.
FLSA Status/ Position Type/Expected Hours of Work/ and Salary Range:
Non-exempt
Part-time, hourly
Temporary
Compensation
Salary is $26.00 per hour
Application Process
A complete application packet includes:
Application materials received by 11:59 PM on May 25, 2026, will receive full consideration.
The successful candidate will be required to submit official transcripts
and pass a background check.
About Fort Lewis College:
On a sage-brushed mesa overlooking downtown Durango and the La Plata Mountains, Fort Lewis College is Southwest Colorado’s premier public undergraduate research institution. With more than half of the 3,300 students identifying as people of color, FLC’s academic programming and campus life thrive on nurturing safe, diverse spaces for intellectual exploration and helping people achieve their career goals. A Native American-serving, Non-Tribal Institution, FLC is committed to promoting economic development in neighboring tribal communities and connecting students with the education they need to be the change in the world they want to see. Degree programs span the arts, business, education, health sciences, humanities, and social and natural sciences. Coursework builds on the natural, cultural, and historical resources found around the Four Corners region. Students work closely with faculty on research projects with real-world implications. Like the mountain town it resides in, FLC promotes a culture of work-life balance for students, faculty, and staff. Skyhawks enjoy unparalleled access to a healthy outdoor lifestyle thanks to 300 days of sunshine a year and more than 300 miles of hiking and biking trails in and around Durango
Notice to Prospective Employees:
The Fort Lewis College is required by the Clery Act of 1990 to notify prospective employees, current employees, students and applicants where to access our Campus Security Report. The report is updated and published annually in accordance with the Higher Education Amendments of 1998, Federal Student Right-to-Know, the Federal Drug-free Schools and Campuses Act of 1989. This report contains information about:
Fort Lewis College's alcohol and other drug policy
Sexual assault policy
Campus security policies
Campus/community resources
The Colorado Riot Offense Statute restriction on enrollment
Where to find registered sex offender information
Crime statistics for the previous three calendar years
Reporting crimes
The Campus Security Report can be accessed in two ways:
By going to the internet website at: www.fortlewis.edu/AnnualSecurityReport Fort Lewis College Student Affairs Office will also provide a paper copy of the annual security report upon request. You can reach them at (970) 247-7331.
Equal Opportunity
Fort Lewis College does not discriminate on the basis of race, age, color, religion, national origin, sex*, disability, sexual orientation, gender identity, gender expression, family or domestic status, political beliefs, veteran status, pregnancy, or genetic information. Accordingly, equal opportunity for employment shall be extended to all persons. The College shall promote equal opportunity, equal treatment, and affirmative action efforts to increase the diversity of students, faculty, and staff. The College is dedicated to building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment. To file a report, get resources, read policies, or make an appointment, See www.fortlewis.edu/CARE.
Discrimination Questions?
Office of Compliance and Community Standards
David Pirrone, Director of Compliance
210 Berndt Hall
1000 Rim Drive
Durango, Colorado 81301
(970) 247-7182 djpirrone@fortlewis.edu
Questions about Title IX sex discrimination?
Office of the Title IX Coordinator
Madeleine Gillman, Assistant Director of Compliance and Title IX Coordinator
210 Berndt Hall
1000 Rim Drive
Durango, Colorado 81301
(970) 247-7049 mgillman@fortlewis.edu
Information about Fort Lewis College’s alcohol and drug policy, sexual assault policy, campus security policies, campus crime statistics, fire safety procedures and fire statistics, and campus/community resources can be found in the Annual Security and Fire Safety Report. Hard copies are available upon request.
ADAA Accommodations
Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Kristin Polens by phone 970-247-7459 or email kpolens@fortlewis.edu at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.