Job Description
About the role:
As an Operations Processing Supervisor you will be responsible for ensuring excellent and consistent rapport with FIS clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery.
What you will be doing:
Ensure a positive and consistent relationship for one or more assigned clients
Serve as primary point of contact to support problem resolution and ensure client retention
Develop strong working relationships with assigned clients and FIS resources
Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts
What you will need:
The ability to establish and maintain effective working relationships, both internally as well as externally
WISE access
Organizational and time management skills
Broad knowledge of FIS products and related services
A strong aptitude to analyze and solve problems
Prior banking or finance related experiences a plus
Bachelor’s degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience
Typically requires a minimum of three years related financial industry experience.
Bonus if you have:
Customer service or lead client experience – a plus.
What we offer you:
At FIS, we are as committed to growing our employees’ careers as our own business. We offer:
Opportunities to innovate in fintech
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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