If you are a current FIB employee, please apply through the Career Worklet in the* *Employee Portal.**

This position is located at our Meridian E. Broadway, ID or Boise Overland Rd, ID branch.

What’s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

Generous Paid Time Off (PTO) in addition to paid federal holidays.
Child Care Assistance Program for eligible dependent(s).
Exercise reimbursement program for employees.
The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY
The Contact Center Specialist I helps us fulfill our mission through inbound calls assisting with financial questions using our core values of People First-Always, Seek Greatness, Commitment to Community and Celebrate Success! This position is primarily on phone system all day to assist our client base during hours of operation and responds to a myriad of bank related inquiries. Delivery of quality interactions to the client is of the utmost importance regardless of channel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supports daily incoming calls in a flexible work environment.
Supports both internal and external client interactions for general inquiries as well as complex financial transactions.
Provides outstanding customer service to both internal and external clients in an efficient and effective manner to grow loyalty and repeat business.
Uses bank systems simultaneously to assist clients ensuring proper documentation of both internal and external client interactions in CRM tool.
Provides general maintenance of financial accounts ensuring attention to detail.
Ensures adherence to department standards.
Completes all required annual and compliance training.
Supports new hire training as a mentor to new team members.

If you are a current FIB employee, please apply through the Career Worklet in the* ***Employee Portal**.**

This position is located at our Meridian E. Broadway, ID or Boise Overland Rd, ID branch.

Generous Paid Time Off (PTO) in addition to paid federal holidays.

Child Care Assistance Program for eligible dependent(s).

Exercise reimbursement program for employees.

The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supports daily incoming calls in a flexible work environment.

Supports both internal and external client interactions for general inquiries as well as complex financial transactions.

Provides outstanding customer service to both internal and external clients in an efficient and effective manner to grow loyalty and repeat business.

Uses bank systems simultaneously to assist clients ensuring proper documentation of both internal and external client interactions in CRM tool.

Provides general maintenance of financial accounts ensuring attention to detail.

Ensures adherence to department standards.

Completes all required annual and compliance training.

Supports new hire training as a mentor to new team members.

Contact Center Specialist I

If you are a current FIB employee, please apply through the Career Worklet in the* *Employee Portal.**

Contact Center Specialist I

If you are a current FIB employee, please apply through the Career Worklet in the* *Employee Portal.**

If you are a current FIB employee, please apply through the Career Worklet in the* *Employee Portal.**

First Interstate Bank

First Interstate Bank

Benefits

First Interstate Bank

Contact Center Specialist I

If you are a current FIB employee, please apply through the Career Worklet in the* ***Employee Portal**.**

Contact Center Specialist I

If you are a current FIB employee, please apply through the Career Worklet in the* ***Employee Portal**.**

If you are a current FIB employee, please apply through the Career Worklet in the* ***Employee Portal**.**

First Interstate Bank

First Interstate Bank

Benefits

First Interstate Bank

If you are a current FIB employee, please apply through the Career Worklet in the* *Employee Portal.**

If you are a current FIB employee, please apply through the Career Worklet in the* *Employee Portal.**

If you are a current FIB employee, please apply through the Career Worklet in the* *Employee Portal.**