General Site Manager

LOCATION AND ESTIMATED START DATE:

San Francisco / May 1st 2026

RANGE:

The band for this role is 80 - 85k annually with additional bonus. The length of the contract would be 6 months.

GENERAL RESPONSIBILITIES:

Operational Management & Technology Troubleshooting:

• Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction.
• Lead daily operations with a strong command of both guest experience and VR system functionality.
• Oversee setup, calibration, and maintenance of VR equipment, ensuring optimal performance at all times.
• Troubleshoot hardware and software issues quickly, minimizing downtime and guest disruption.
• Partner closely with production and technical teams to escalate and resolve complex issues.
• Maintain detailed operational and technical reports, highlighting performance insights and system improvements.

Staffing, Budgeting, & Inventory Reporting:

• Manage, schedule, and delegate responsibilities to on-site staff. Ensure daily staff timecards and staff reports are accurate.
• Implement and uphold safety procedures to protect guests and staff.
• Oversee compliance with all local, state, and federal regulations and requirements.
• Complete detailed daily show reports to provide actions needed and taken on site, and complete incident reports, as needed
• Prepare and deliver regular and accurate performance and budget reports to the Fever management team.
• Oversee inventory control and reorder supplies, as needed.

Community Development & Customer Service

• Develop and implement programming ideas to drive attendance and revenue (e.g., special events, corporate partnerships, themed experiences).
• Oversee group bookings and drive increase in B2B and B2C attendance.
• Coordinate and manage end-to-end execution of corporate and private events, from inbound requests and bookings to execution.
• Maintain a customer-first culture, ensuring exceptional guest interactions and positive experiences.
• Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations.
• Collaborate with the management team to implement promotional initiatives and partnerships, as well as support local outreach efforts.
• Act as the public face of the venue, ensuring brand consistency and excellence in execution.

SKILLS & REQUIREMENTS:

• 5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry.
• Demonstrated ability to understand, operate, and troubleshoot technical systems (VR/AR, AV systems, or similar preferred) and comfort working hands-on with hardware and software systems.
• Ability to quickly learn and master new technologies and translate that knowledge into operational excellence.
• Strong analytical mindset with the ability to interpret performance data and system behavior.
• An understanding of budgeting and controlling expenses and retail operations.
• Leadership and management skills and ability to communicate effectively in oral and written communication.
• Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner.
• Friendly, energetic, and enthusiastic personality.
• Ability to stand for extended periods of time; moderate level of physical ability is required.
• Reliable transportation and ability to arrive on time for scheduled shifts.
• Flexible schedule (evenings, weekends, and holidays may be required).
• Proficiency in Google Suite.

It is preferred, but not required, for this role to be comfortable using basic tools (hammer, drill, etc). The ideal candidate would also have experience maintaining mechanical and technical equipment or be comfortable learning how to manage VR technology and production programs. Past role(s) working in production and/or events - working or managing a pop-up event, amusement attraction, theme park, or exhibition - is a plus!

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

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