City

San Jose

State

California

Job Location

SFO 365 Epic

Position Type

Regular

The Community Relations Representative plays a vital role in delivering an exceptional experience throughout the customer life cycle. As the primary point of contact for residents, this role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism. Work primarily conducted in person in an assigned Essex office to communicate with residents and prospective residents in person, relying on virtual communication when that is not possible.

WHAT YOU WILL DO:

Serve as the primary in person contact for residents.
Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system.
Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident questions both in-person and virtually (if necessary). By appointment and drop in.
Promote excellent resident experience by addressing questions and concerns promptly and professionally, both in-person and virtually (if necessary). By appointment and drop in.
Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards.
Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations.
Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets. Primarily conducted in person, except where members of team are not present in the same facility.
Assist in organizing and participating in occasional resident events across the property portfolio.
Handle confidential resident and property information with discretion and professionalism.
Occasional notice posting across the property portfolio.
Perform other duties and special projects assigned to support community operations and resident satisfaction.
Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards.
Other in person duties and special projects, as assigned.

Position Type

Regular

WHAT YOU WILL DO:

Serve as the primary in person contact for residents.

Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system.

Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident questions both in-person and virtually (if necessary). By appointment and drop in.

Promote excellent resident experience by addressing questions and concerns promptly and professionally, both in-person and virtually (if necessary). By appointment and drop in.

Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards.

Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations.

Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets. Primarily conducted in person, except where members of team are not present in the same facility.

Assist in organizing and participating in occasional resident events across the property portfolio.

Handle confidential resident and property information with discretion and professionalism.

Occasional notice posting across the property portfolio.

Perform other duties and special projects assigned to support community operations and resident satisfaction.

Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards.

Other in person duties and special projects, as assigned.

Community Relations Representative

City

State

Job Location

Position Type

Community Relations Representative

City

State

Job Location

Position Type

#LI-Onsite

Essex Property Trust

Essex Property Trust

Benefits

Essex Property Trust