ENT and Allergy Associates (ENTA), one of the nation’s largest ENT, Allergy, and Audiology medical practices, is seeking a full time IT Field Technician for our Long Island office locations.
Hourly: $26/hour
The IT Field Technician serves as the primary on-site technical resource for all end-user computing needs across ENTA’s locations. In addition to traditional field support responsibilities, this role takes an expanded, hands-on ownership of Epic EHR end-user device readiness, deployment, and go-live support — acting as the critical bridge between the IT infrastructure team and Epic application teams. This technician is expected to develop familiarity with Epic workflows, peripheral integrations, and site-specific hardware configurations to serve as a trusted resource for clinical and administrative staff.
Responsibilities Include but are not Limited to the Following:
Field Support and Operational Management:
Travel to all remote office and clinic locations to provide hands-on technical support
Perform desktop-level fixes including software installation/upgrades, hardware replacement, and system configuration
Execute preventative maintenance on workstations, printers, mobile cars, and peripherals
Field, document, prioritize, and resolve end-user help requests via phone, email, and ticketing systems
Escalate complex issues to senior technicians or application specialists as appropriate
Perform post-resolution follow-ups to ensure sustained problem resolution
Apply diagnostic utilities and leverage knowledge bases to aid in troubleshooting
Epic EHR – End User Device Ownership:
Serve as the field-level owner for all end-user devices supporting the Epic EHR implementation, including workstations, thin clients, mobile carts, printers, scanners, and peripherals
Conduct on-site assessments at each go-live location to evaluate current hardware state and perform gap analysis against Epic workflow requirements
Coordinate hardware procurement, staging, deployment, and testing in alignment with Epic project timelines
Participate in Technical Dress Rehearsals (TDR) to validate all Epic-facing hardware and peripheral configurations; track and resolve issues to closure
Maintain and update end-user device project plans, trackers, and go-live readiness logs
Coordinate with Epic application project managers to ensure peripherals, storage, and hardware meet testing and production needs
Act as a liaison between the IT infrastructure team and Epic application team for all device-related topics
Develop proficiency in Epic end-user workflows relevant to field support (login, printing, device pairing, single sign-on via Imprivata, peripheral configuration)
Provide first-line Epic technical triage at go-live sites, distinguishing between application issues and device/infrastructure issues
Support end users during training, testing, and activation periods with device and connectivity troubleshooting
Collaborate with Epic application analysts to document and resolve site-specific device compatibility issues
Maintain awareness of Epic upgrade cycles and assist with device readiness validation prior to upgrades
Inventory and Asset Management
Conduct thorough, accurate hardware inventory assessments across all assigned locations
Maintain up-to-date records in the organization’s ITSM/asset management platform
Identify and report hardware aging or lifecycle risks, particularly for Epic-critical devices
Position Requirements
Knowledge & Experience
3+ years of experience supporting PC systems, peripherals, and enterprise software in a multi-site environment
Associate’s Degree or higher in Information Technology or a related field
Proficiency with Windows 10/11 operating systems and Microsoft 365
Experience with enterprise endpoint management tools (Intune, ConnectWise, Automate, or equivalent)
Familiarity with EHR systems – Epic experience strongly preferred
Experience with single sign-on solutions (Imprivata OneSign is a plus)
Experience with Monday.com
Experience with Cisco Meraki
CompTIA A+ Certification preferred; Network+ or equivalent is a plus
Valid driver’s license, reliable transportation required for multi-site travel
Personal Attributes
Highly organized with strong project management instincts; capable of managing multiple concurrent site deployments
Exceptional communicator – able to convey technical concepts to clinical and non-technical audiences
Self-motivated and comfortable working independently across distributed locations
Detail-oriented with strong analytical and problem-solving skills
Collaborative team player with experience supporting cross-functional projects
Ability to perform effectively in fast-paced, high pressure go-live environments
Strong customer service orientation, particularly in clinical settings
Work Conditions:
Frequent travel to clinic locations in assigned region required
Dexterity required to operate keyboards, mobile devices, power tools, and computer components
Ability to lift and transport moderately heavy equipment (computers, monitors, printers, carts, etc.)
Availability for extended hours during Epic go-live activations and technical dress rehearsals
Schedule
Monday-Friday: 8:30am-5:00pm
Please note that this position requires a valid drivers license and clean driving record
We offer a competitive salary with a comprehensive benefits package including
Medical/Dental/Vision insurance, Company paid long term disability, Flexible spending account, Company paid life insurance, Voluntary life insurance, 401k, Pet insurance.
The ENT & Allergy Associates Network:
ENT & Allergy Associates (ENTA) is the largest ENT, Allergy, and Audiology practice in the country, with over 475 clinicians who practice in over 80 clinical locations throughout New York, New Jersey, Pennsylvania, and Texas. Each ENTA clinical office is comprised of world-class physicians who are specialists and sub-specialists in their respective fields, providing the highest level of expertise and care. With a wide range of services including Adult and Pediatric ENT and Allergy, Voice and Swallowing, Advanced Sinus and Skull Base Surgery, Facial Plastics and Reconstructive Surgery, Treatment of Disorders of the Inner Ear and Dizziness, Asthma-related services, Diagnostic Audiology, Hearing Aid Dispensing, Sleep and CT Services, ENTA Is able to meet the needs of patients of all ages. ENTA is also affiliated with some of the most prestigious medical institutions in the world. Each year ENTA physicians are voted ‘Top Doctor’ by Castle Connolly, a true testament to the exceptional care and service they provide to their patients.
HÜMI:
Backed by over 25 years of experience, Hümi (formerly Quality Medical Management Services USA, LLC, or QMMS USA) specializes in healthcare management and consultancy across practice operations and management, technology, revenue cycle, compliance, HR management, and business applications. With a seasoned team and a commitment to excellence, Hümi delivers cutting-edge healthcare business management solutions. By implementing best practices at every step, Hümi ensures measurable success for its clients. At its core, Hümi represents the human side of healthcare, where operational excellence meets a people-first philosophy.
ENT and Allergy Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
