Client Success Associate

What You’ll Bring

Required Skills & Experience

• High School Diploma or equivalent
• 1+ year of customer‑facing experience (with increasing responsibility as proficiency grows)
• Excellent verbal and written communication skills
• 2+ years of general computer usage, including web‑based applications and Microsoft Office or related tools
• Strong customer service and relationship‑management skills, including the ability to manage escalations and deliver customized solutions
• Ability to independently assess and resolve complex customer scenarios using sound judgment and critical thinking

Preferred Skills & Experience

• Bachelor’s degree or equivalent work experience
• Experience in customer service, account management, or sales environments (including KPIs, quotas, or structured pre‑/post‑client activities)
• Experience using a CRM system (Salesforce or equivalent), particularly as responsibilities expand to advanced support or business development work
• Experience working in a SaaS business model
• Experience in the oil, gas, or energy industry

Why Join Us?

At EWN, we offer:

Flexible Work Arrangements

Hybrid work environment with periodic travel to corporate headquarters or key business locations.

Growth & Development

A structured role designed to support progressive skill development, increased responsibility, and exposure to strategic initiatives.

Collaborative Culture

Work closely with cross‑functional teams in a supportive environment focused on learning, knowledge‑sharing, and continuous improvement.

Travel Opportunities

Up to 25% travel, as needed, to support client relationships and project work.

Benefits

(Dependent on eligibility and plan selection)

• Medical, Dental, and Vision plans — EWN covers upfront costs for employees and eligible dependent children
• Voluntary benefits (life insurance, short‑term disability, etc.)
• Retirement plan with company match (up to 4%)
• Flexible Spending Accounts (Health & Dependent Care)
• Health Reimbursement Account (HRA)
• Employer‑paid Life and AD&D Insurance
• Paid Parental Leave

Work Details

• Location: Hybrid office, and home office
• Schedule: Monday–Friday, various shifts between 7:00 AM and 5:30 PM CT
• Environment: Office, home office, and occasional field work

Ready to Grow Your Career With Us?

Join a team where your work directly supports client success, platform adoption, and business growth. At EWN, you’ll gain hands‑on experience while building a strong foundation for long‑term career development.

Apply today to become an Associate at Energy Worldnet, LLC.

EEO Statement

Energy Worldnet, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Disclaimer

Applicants may be subject to a background check. Employees must be able to perform the essential functions of this role with or without reasonable accommodations. EWN reserves the right to revise or assign additional duties as necessary.

Application Deadline

Applications are accepted on a rolling basis.