Digital Client Success Manager

Role Progression 

• Within 1 month, you’ll: Complete onboarding and platform training while shadowing experienced team members across client communication, campaign execution, reporting workflows, and internal processes. Develop a working knowledge of Encoura’s digital products, systems, and cross-functional collaboration model, and begin independently supporting low-risk operational and campaign tasks.
• Within 3 months**, you’ll:** Co-dependently manage day-to-day execution for assigned accounts by coordinating campaign setup, trafficking support, reporting delivery, and client communication while participating in client meetings and contributing to strategic discussions. Demonstrate the ability to prioritize workload, manage timelines, and collaborate effectively across teams with limited oversight, while independently resolving routine client and campaign issues.
• Within 6 months, you’ll: Fully own assigned client relationships and campaign execution from launch through optimization and reporting while confidently leading recurring client communication and strategic discussions. Proactively identify campaign optimization opportunities, process improvements, and potential growth opportunities, while demonstrating strong accountability, operational consistency, and strategic thinking and independently managing multiple campaigns, priorities, and deadlines successfully.

About You 

• 5+ years of experience in digital marketing, campaign management, client success, account management, or strategic marketing roles
• Strong understanding of digital marketing solutions including search, social, video, retargeting, connected TV, mobile/geo-fencing, audience targeting, and attribution strategies
• Hands-on experience with major advertising platforms including Google, Yahoo, Meta, Snapchat, TikTok, LinkedIn, and programmatic advertising platforms
• Experience using Google Analytics, Google Tag Manager, Domo, and campaign reporting platforms
• Strong consultative mindset with excellent presentation, communication, and relationship-building skills
• Ability to explain technical and performance concepts clearly across varying levels of client expertise
• Exceptional organizational, strategic thinking, problem-solving, and operational management capabilities
• Ability to manage multiple priorities simultaneously within a fast-paced and evolving environment
• Experience working with higher education institutions or within higher education environments preferred
• Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
  • CLEAR™ Candidate FAQ

The annual base salary range for this exempt position is $80,000–$85,000 andreflects the midpoint through maximum of the established range for this role**.** Encoura establishes compensation using national market data, internal equity considerations, and organizational budget factors to ensure fairness and consistency across the organization. Certain roles may also be eligible for variable compensation in addition to base salary. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being. 

About Us 

Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.  

Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide.  

It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S.  

Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team.  

Applicants from California, please review the CA HR Privacy Notice.  

To review our privacy policy, please click this link: https://encoura.org/privacy-policy/