Scheduled Weekly Hours:
40
Join our Decorah Optometry care team as a Patient Liaison and be the friendly, welcoming face our patients count on. If you’re self‑motivated, compassionate, and love delivering great customer service, this role is the perfect fit.
What's Available:
1.0 FTE (40 hours/week)
Shift: Monday-Friday, Days (no weekends!)
Hours: Between 7:15am-5:15pm
Location: Decorah, IA with occasional travel to other eye clinics based on need.
What you will do:
Deliver LOVE + MEDICINE by creating exceptional first and last impressions for every patient
Provide top-tier customer service through phone, in-person, and digital interactions
Collaborate with providers, medical staff, and leadership to support patient care and clinic flow
Be a key part of a team that values empathy, efficiency, and excellence
What you will get:
Starting pay of $17.54/hour with increase based on experience!
Support to grow in your career with access to our Career Development Center and Tuition Investment Program
Top-rated retirement plan and healthcare benefits
Departmental leadership that supports you as you do your best work.
Work/Life balance to love what you do and where you live.
What you need:
High School Diploma or equivalency
1 year experience in an office setting requiring customer service responsibilities and computer competency in Microsoft Windows.
Certified Patient Service Specialist (CPSS) within 18 months of hire date.
Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities
If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.
We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.
Equal Opportunity Employer