You are the command center that keeps every technician on track, every customer informed, and every day running like a well-oiled machine.
Pay: $28 to $32 per hour based on experience and role fit
Commission opportunities for promoting and closing memberships and service upgrades
Overtime opportunities for additional earning potential
Full benefits package including medical, dental, vision, 401(k) with company contribution
Paid time off, holidays, and sick days
Uniforms and PPE provided from day one
Career growth opportunities as the company expands across brands
Full-time, onsite position with consistent workflow and job stability
Be part of a fast-growing company focused on becoming a leader in clean heat solutions
Work in a values-driven environment that prioritizes employees, respect, and customer satisfaction
Play a critical role in daily operations and company success
Collaborate with a high-performing team that values accountability and execution
Opportunity to grow your career as the company scales
Coordinate and dispatch HVAC technicians across the Long Island, NY service area for maximum efficiency
Manage scheduling, routing, and service requests using ServiceTitan or similar software
Monitor technician progress in real time and adjust schedules as needed
Handle inbound customer calls, schedule appointments, and provide service information
Maintain accurate customer records and oversee invoicing processes
Promote and support service memberships, including renewals and seasonal scheduling
Conduct follow-ups and ensure high levels of customer satisfaction
Identify workflow improvements and communicate solutions to leadership
Support technicians with tools, systems, and operational standards
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
At least 1 year of experience in dispatching, scheduling, or customer service
HVAC or home services industry experience preferred
Strong communication and organizational skills with the ability to multitask
Proficiency with dispatch software such as ServiceTitan or similar platforms
High attention to detail with accurate data entry skills
Ability to remain calm and problem-solve in a fast-paced environment
High school diploma or equivalent required
An associate degree or additional education is a plus
Knowledge of HVAC, solar, or clean energy systems is a plus
Valid driver’s license
Authorized to work in the United States
Elm Air Conditioning, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #blue