Job Description:
Salary: $48-50,000/year
Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then this position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.
Scope of Position: Provide case management and career counseling to customers. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement.
Essential Functions:
Provide individualized assessment of work, family, and personal development needs and opportunities
Determine program eligibility and accurately complete required documentation for enrollment
Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment
Provide referrals to appropriate community service or social service agencies when needed
Encourage customers to participate in and follow through with planned activities as outlined in contract with funding agency
Oversee customer activities and assist with workshop schedules
Create solutions to customer attendance problems
Maintain organized database of customers and keep detailed documentation of all contacts
Maintain customer files as specified by CSCR
Share information with appropriate staff and/or funding agencies
Provide consistent and comprehensive case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract and accommodating customer work schedules
Document all participant contacts and activities in case progress notes
Assist in the preparation of project reports as needed
Ensure that positive outcomes and goals are met as required by contract
Work with the team on implementing processes that increase customer engagement
Operate at the Career Center or in the community as needed
Other opportunities as available
Education and Experience Requirements:
Career counseling experience
Ability to prioritize tasks and document visits and contacts
Demonstrated telephone, computer, and written communication skills
Ability to maintain flexibility as needs of contract or contractor require
Bachelor’s Degree in Education, Social Work, Human Resources, or related area preferred
Knowledge of Microsoft Office programs
Valid driver’s license
Florida Workforce Professional Certification Tier I required (must be completed within 30 days of employment)
Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!
EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen.
EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.