Front Desk Coordinator

About Us:
At Antiage Institute we strive to provide our clients with the most advanced treatments and outstanding customer service. The team at Antiage goes above and beyond the med spa industry standards, while remaining dedicated to creating natural looking results. Our services include injections, facial treatments, laser treatments, functional health, and weight management. We value collaboration, open communication, and mutual respect, and strive to create a workplace where everyone feels valued and supported.

Job Summary:
Our team is growing and we are looking for a skilled and organized Front Desk Receptionist/Patient Care Coordinator to join our team. The candidate will perform a dual-role position that combines various administrative and clinical tasks while being part of our overall client delivery team. As the first and last point of contact for clients, the candidate will be responsible for creating and maintaining an environment where all clients and employees feel welcomed, valued, and supported.

FLSA Status: Non Exempt

Duties/Responsibilities:

• Greeting clients professionally both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and client satisfaction with efficient scheduling
• Updating practice management software with appropriate client notes and client documentation (scheduling, checking out, inventory management, marketing)
• Verifying financial records and collecting payment with the practice management software
• Supporting the Clinic Manager and Clinical providers with ad hoc request
• Assist providers with non-clinical tasks such as prepping rooms, taking photos, and stocking supplies.
• Support patient follow-up and treatment plan coordination

Required Skills/Abilities:

• 1 year Medspa, Plastic Surgery, Dermatology experience strongly preferred
• Saturday availability 2x/month
• Customer-service skills
• Professional phone etiquette
• Excellent organizational and interpersonal skills
• Attention to detail and task completion
• Conflict resolution skills
• Ability to multi-task and adapt to change
• Team player mindset

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Compensation