Client Experience Manager

About Us:
At Eastside Aesthetics & Wellness, we pride ourselves on creating a warm and welcoming environment for both our clients and our team. We believe that a positive and supportive culture is essential to providing exceptional care and service to our clients. Our team is made up of individuals who share a passion for personalized care and are committed to delivering natural and conservative results while prioritizing education, ethics, and professionalism. We value collaboration, open communication, and mutual respect, and strive to create a workplace where everyone feels valued and supported.

Position Overview:

We are in an exciting stage of growth and are seeking a client-focused, results-driven Client Experience Manager to help us elevate our in-clinic experience and build the foundation of our sales team. This is a unique opportunity to join a high-growth clinic while making a direct impact on our patient experience and overall success.

Key Responsibilities:

Sales & Client Experience

• Conduct high-touch pre-treatment consultations with new and existing clients
• Build strong rapport with clients to understand their goals and develop personalized treatment plans
• Educate clients on our full suite of treatments, packages, and skincare offerings
• Cross-sell and upsell relevant services and products to maximize client outcomes and clinic revenue
• Maintain exceptional professionalism and emotional intelligence when discussing pricing, memberships, and long-term care plans
• Follow up post-treatment to ensure satisfaction and support repeat visits

Clinic Operations & Leadership

• Help establish a scalable client consultation and sales process
• Collaborate with clinical staff to ensure seamless handoffs and premium care delivery
• Track and report on key performance indicators (KPIs) such as conversion rates, rebooking, and revenue per consult
• Support training and mentoring of future team members as we build our sales organization

Community & Client Growth

• Plan and execute clinic and community events including open houses to drive brand awareness and new client acquisition
• Develop and maintain local partnerships with complementary businesses to generate and maintain referral pipelines
• Serve as the face of the clinic at local events, pop-ups, and networking opportunities
• Own and manage the clinic's CRM system: maintaining accurate client records, tracking leads through the acquisition funnel, and implementing follow-up workflows to convert prospects into loyal clients