BASIC PURPOSE OF THE JOB

The Referral Testing Specialist acts as a resource regarding referral tests for other departments. This position uses multiple communication tools to respond to requests for problem resolution, result inquiry, and specimen requirements for referral testing, emphasizing teamwork and focusing on customer service.

REPORTS TO

Lab Manager

JOB REQUIREMENTS

Supervisory Responsibilities: NO

Number of Direct Reports: N/A

Minimum Education: Associates degree from an accredited college offering a NCCLS approved Medical Laboratory Technician program or completion of a clinical lab training program

Degree: Medical Laboratory Technician (MLT) or Medical Laboratory Scientist (MLS)

License/Certification Required: Certification as an MLT or MLS by ASCP, AMT or AAB

Minimum Work Experience: 2 years related laboratory experience preferred

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Basic knowledge of the principles, methods, materials, equipment, and techniques of medical technology.
Skill in both verbal and written communication.
Ability to learn and work in multiple LIS and software systems.
Able to multitask, handle stress appropriately, and work in a fast-paced environment.
Works well with others and consistently displays a courteous, professional attitude in all situations.
Maintains Packing and Shipping Dangerous Goods certification

DUTIES AND RESPONSIBILITIES

Maintains advanced knowledge of specimen requirements for both in-house and referred testing.
Assists in retrieving and sorting specimens to be transported to a referral laboratory
Packages and ships referral specimens in accordance with all applicable federal and state transportation guidelines
Recognizes sample quality, quantity, and transportation temperature requirements for referred testing.
Responsible for resolving complex referral testing issues, including missing or lost specimen investigations.
Assists with monitoring insurance and billing information for accuracy and determine if additional information is required to prevent inaccurate billing.
Uses prioritization and multitasking skills to assure all daily assignments are completed within accepted time frames.