The Dynata Account Manager is primarily responsible for ensuring outstanding customer results in their day-to-day project-level needs. Moving beyond responsiveness, the Account Manager builds relationships, anticipates client needs and constantly seek to find creative solutions.
RESPONSIBILITIES
Day to day primary interface with customers Develop and deliver quotes to customers Coordinate with Delivery to transition accepted customer quotes into field surveys Support Account Directors in their account interactions Solicit business from accounts not specifically assigned to Account Directors and additional business from assigned accounts when interacting with them
The Account Manager is a master of Dynata products, services, pricing, and how to apply these to satisfy client needs and fulfill project requirements.
Manages great customer relationships built on trust and a history of excellent results
Is highly responsive to customer needs and pulls in resources as appropriate to ensure we land and execute a bid to the client’s satisfaction
Ensures that no clients fall through the cracks
Is expert at discovery and understands the client’s needs beyond the details of a quote and leverages knowledge to uncover additional needs we can meet.
Maximizes efficiency by executing bids effectively
Driving outstanding outcomes through seamless collaboration and communication with larger sales and client service teams
Always seeks competitive insights and intelligence to inform the company of challenges and opportunities in the marketplace
Prepares for objections and demonstrates understanding of concerns. Provides proof to address/minimize objections
SKILLS AND ATTRIBUTES
Manages great customer relationships built on trust and a history of excellent results
Is highly responsive to customer needs and deliver excellence.
Great communication skills which delivers messages in a powerful and engaging way
Takes a collaborative approach to negotiations
Is an innovator: Forward thinking and looks for opportunities to view solutions in a new way and anticipates industry trends and improvements and contributes to industry growth
Dynata owns and manages a 60M+ member online community of consumers and professionals, globally. By engaging community members to exchange their personal data and opinions for valuable rewards, Dynata is the largest provider of first party consumer insights to leading Market Research agencies, consulting firms and corporate brands.
At Dynata, we are committed to creating an inclusive and accessible environment where every employee and customer feels valued, respected, and supported. We strive to build a workforce that reflects the diversity of the communities we serve. Dynata welcomes and encourages applications from individuals with disabilities and is dedicated to fostering a work culture that supports everyone. Accommodations are available upon request for all aspects of the selection process.
Dynata is an Equal Opportunity Employer. We consider all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability, genetic information, veteran status, or any other legally protected status under applicable laws.
The base salary range for this position in is $50-$65K/yr; however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. A competitive sales incentive program will be provided as part of the compensation package, in addition to a full range of medical and other benefits, dependent on full-time employment status. The commission plan is designed to reward individuals for meeting and exceeding sales targets and plan details will be provided to candidates during the interview.
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