Job Description:
Key Responsibilities
Provide day-to-day technical support to end users, resolving hardware, software, and connectivity issues.
Collaborate with IT departments to support and execute IT projects, including system upgrades, rollouts, and hardware refreshes.
Monitor and perform basic troubleshooting on end-user devices and systems (desktops, laptops, mobile devices, AV equipment, etc.).
Maintain and update documentation, including incident records and knowledge base articles.
Apply ITSM and ITIL best practices to ensure high-quality service delivery.
Assist with the administration of cloud-based platforms (Azure/AWS), as needed.
Contribute to continuous improvement by sharing ideas and feedback on processes and support procedures.
Stay current with technology trends and continuously develop technical skills.
Required Qualifications
Bachelor’s degree in a related field or equivalent combination of education and experience.
Minimum of 2 years of experience in end-user support or a similar IT support role.
Proficient in troubleshooting hardware and software issues across Windows and/or macOS environments.
Hands-on experience with ticketing systems, preferably ServiceNow.
Understanding of ITSM and ITIL service delivery principles.
Familiarity with cloud environments such as Azure or AWS.
Strong analytical and problem-solving skills.
Must be a U.S. citizen or permanent resident.
Preferred Qualifications
Industry certifications such as CompTIA A+, Microsoft (MS), Azure, or AWS.
Experience supporting Audio/Visual systems.
Hands-on experience with hardware refresh projects.
Excellent communication and customer service skills.
Additional Information
This is a fully onsite role based in Miami, FL – remote work is not available.
A comprehensive background check
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